In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...
With in-person conferences back in full swing now, BCStrategies' Jon Arnold and Chris Fine had some follow-on takes on Enterprise Connect, along with perspectives from the Channel Partners Expo...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place? In this video podcast, the moderator is...
The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems. Cisco has chosen to take the Apple approach of a vertically integrated...
The title says it all, and with Spring and baseball around the corner, the timing was great for Enterprise Connect 2022. This is the most important event in the communications technology space,...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry...
Every industry is full of information, webinars and buzzwords around both Customer Experience and Employee experience. Are they both critical to success in the new...
