Recently I had the opportunity to try out the EPOS EXPAND Vision 1, a compact and lightweight 4k webcam that’s easy to set up and use (even for me!), with great audio...
At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way.
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco,...
I can’t think of another vendor that has emerged twice from Chapter 11, and with that in the rear-view mirror, Act III looks promising. With those two factors in mind,...
“The Art of Innovation” was the theme at Verint’s Engage customer event held in Las Vegas, with over 1,000 customers, partners, and analysts in attendance.
The June episode starts with Jon's takeaways from Five9’s analyst event in Porto, Portugal, with a parallel discussion about how Five9 is using AI to transform customer service.
NICE is not new to using AI for CX; its Enlighten solution is a specialized AI and machine learning (ML) framework for CX that’s embedded across the NICE product line.
The most compelling applications for the Apple Vision Pro are based on well-designed fully integrated hardware. Most likely that level of functionality is way too much...
Our May episode takes BCStrategies' Jon Arnold and Chris Pine to Boston and New York: takeaways from Extreme Networks’ analyst event, and Jeff Pulver’s VON reboot.
