In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and...
What started as an exploration of the continued challenges faced by businesses to get workers back to the office, veered into the unchartered waters of the metaverse for BCStrategies' Jon Arnold...
GoTo Resolve progresses further into remote monitoring and management solution space for small and midsize businesses with new features and updates; announces milestone...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers...
Garnering global acclaim for enabling comprehensive communications, Avaya Cloud Office gives employees a modern, consolidated and streamlined workspace, while customers...
