New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...
I recently had the opportunity to interview Avaya CEO Alan Masarek to discuss his plans for Avaya and its future. I posed questions from the Avaya customer and channel...
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
Jon attended three more industry conferences during November. In this podcast with co-host Chris Fine, they explore the future of work implications – and there are many. Being the December episode...
Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications...
There was a lot of buzz and new announcements at Zoomtopia 2022. The big announcements included the introduction of Zoom email and calendar, as well as Spots. I focused...
Industry conferences were in full swing last month, and the topics in this title provide a sense of what BCStrategies' Jon Arnold and co-host Chris Fine talked about in this episode. October...
I recently attended NICE’s analyst summit in Marrakech, Morocco. It was gratifying to hear NICE solidify the vision that was laid out to the analysts last year and the...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
