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    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences
    Genesys®, Zoom, Zoom Phone, Genesys Cloud CX™
    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
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    Related

    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    Related

    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    Related

    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    Related

    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
    Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
    Intelligent Voice Limited, compliance oversight
    Solgari for Microsoft Teams launch
    CCaaS, Microsoft Teams
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  • Clear All

Learning From the Cloud - Delivering a Premise Solution with Cloud Values

By
Phil Edholm
-
12/29/2015 - 13:30
There has been much discussion about the cloud and the new economics of scale and delivery it introduces to the business communications market. In the cloud delivery...
Tags
All Tags:
Team Collaboration, Business Process & Workflows (CEBP), Configuration, Monitoring, Operations (BCOM), Government, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, Business Communications Operation Management (BCOM)

UC and SDN - A Migration Strategy

By
Pascal Menezes
-
12/28/2015 - 13:30
While Software Defined Networks (SDN) has been the latest buzz in the industry for years, many folks don't realize that the key value of SDN is the decomposition of the...
Tags
All Tags:
Mobility, Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), SIP Trunking, MPLS, Quality of Service (QOS), Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Government, Technology, unified communications, UCStrategies, IP, VoIP, business process, business processes, Software Defined Networks (SDN)

Microsoft Acquires Talko

By
Robbie Pleasant
-
12/27/2015 - 13:30
With the technology and talent from Talko, a mobile collaboration and voice chat app company, Microsoft aims to provide new features and capabilities to its Skype and...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Collaboration Suites, unified communications, UCStrategies, IP, VoIP, business process, business processes

Business Communications Trends and Highlights of 2015

By
Blair Pleasant
-
12/22/2015 - 13:30

In this Industry Buzz podcast, Blair Pleasant leads a conversation with the UCStrategies Experts about the significant stories from 2015...

Tags
All Tags:
unified communications, UCStrategies, IP, VoIP, business process, business processes, J.R. Simmons

Nectar's Unified Communications Management Platform Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

By
UCStrategies Staff
-
12/22/2015 - 13:30
Nectar Services Corp. announced that TMC, a global, integrated media company, has awarded Nectar's Unified Communications Management Platform (UCMP) a 2015 INTERNET...
Tags
All Tags:
Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Collaboration Suites, Software Defined Networking (SDN), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Healthcare, Manufacturing, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, Nectar Services Corp.

Clark Peterson of Vonage Business on UCaaS

By
Jim Burton
-
12/17/2015 - 13:30

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Clark Peterson, President, Business Solutions Group, Vonage Business. The discussion is about Unified Communications as a...

Tags
All Tags:
Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Vonage Business, UCaaS, unified communications-as-a-service (UCaaS)

Cisco Sparks it Up at the Collaboration Summit

By
Blair Pleasant
-
12/17/2015 - 13:30
The big news at the Cisco Collaboration Summit recently was all about Spark. In addition to Spark the Service, Cisco also announced Spark Hybrid Services, and Spark for...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Collaboration Suites, Business Process & Workflows (CEBP), SaaS, Cloud Apps, unified communications, UCStrategies, IP, VoIP, business process, business processes, Cisco Collaboration Summit, Cisco Spark, Rowan Trollope

Interactive Intelligence Improves Global Partner Program

By
Robbie Pleasant
-
12/16/2015 - 13:30
Interactive Intelligence has enhanced their Global Partner Program, offering new programs and benefits. Among the new programs are ones designed for systems integrators...
Tags
All Tags:
unified communications, UCStrategies, IP, VoIP, business process, business processes, Interactive Intelligence Global Partner Program, Interactive Intelligence PureCloud

Frost & Sullivan Awards Nectar Services Corp. Top Honor for Proactive UC Network Management and Monitoring

By
UCStrategies Staff
-
12/16/2015 - 13:30
Nectar Services Corp., a leader in the development and deployment of proactive network monitoring and management software for the Unified Communications (UC) industry,...
Tags
All Tags:
Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Software Defined Networking (SDN), Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Nectar Services, Frost & Sullivan 2015 Best Practices Award

Cisco Spark - is this the New Collaboration Era?

By
Jon Arnold
-
12/16/2015 - 13:30
I've got a new acronym that sets the stage for all this - UC&C - Unbelievably Crowded and Confusing. We've got too many vendors selling too many variations of a...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, UCaaS, Hybrid Cloud, Collaboration Suites, Social Business, SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Mobile Devices, Technology, unified communications, UCStrategies, IP, VoIP, business process, business processes, Cisco Collaboration Summit

Toshiba Releases New IPedge 1.7 Software, Delivering Protection From Security Threats and Free Trial License Capability

By
UCStrategies Staff
-
12/15/2015 - 13:30
Toshiba announced IP edge ® Software Release 1.7, delivering security updates to protect IP edge premise telephone systems from the latest security threats.
Tags
All Tags:
Mobility, Infrastructure, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Contact Centers, Mobile Clients, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, Toshiba IPedge® Software Release 1.7

Verizon Enhances its Collaboration Portfolio

By
Robbie Pleasant
-
12/14/2015 - 13:30
Verizon has announced new enhancements to its global Collaboration portfolio capabilities, designed to improve workforce productivity with an improved collaboration...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Collaboration Suites, unified communications, UCStrategies, IP, VoIP, business process, business processes
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