UC Growth, SD-WAN, Video Over SIP, and More For 2017

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12/29/2016 - 13:30
In a soon-to-be-published UCStrategies podcast, my colleagues and myself cited areas that we see trended in 2016. Not only have these trends gained notoriety in 2016,...
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Mobility, Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, Contact Centers, SIP Trunking, MPLS, Quality of Service (QOS), Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Banking and Investment, Government, Healthcare, Insurance, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes

UC Management - Why It Is So Important

By
Phil Edholm
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12/26/2016 - 13:30

The topic of this Industry Buzz podcast is UC Management, both Monitoring and Assurance, and Operations/Configuration (BCOM). UCStrategies invites Robin Gareiss, President of Nemertes Research, to...

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Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Business Communications Operations Management (BCOM), Robin Gareiss, President of Nemertes Research

Putting Mobile Collaboration to Work

By
Michael Finneran
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12/18/2016 - 13:30
Unified communications and collaboration (UC&C) platforms have provided the basis for this transformation; however, the focus of UC&C must now move beyond the...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, SIP Trunking, MPLS, Wireless Networks (Wi-Fi), Mobile Devices, Technology, Healthcare, Hospitality, unified communications, UCStrategies, IP, VoIP, business process, business processes, AT&T Collaborate, AT&T, mobile device management/enterprise mobility management (MDM/EMM)

Nidal Abou-Itaif, President of Avaya International on Global Innovation

By
Blair Pleasant
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12/14/2016 - 13:30

At Avaya Engage in Dubai, I spoke with Nidal Abou-Itaif, President of Avaya International, about innovation in his region, and Avaya's success in various countries around the globe, including...

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unified communications, UCStrategies, IP, VoIP, business process, business processes, Avaya Engage, Nidal Abou-Itaif

Morag Lucey, Avaya CMO, on Investments and Innovation

By
Blair Pleasant
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12/14/2016 - 13:30

Avaya CMO Morag Lucey talks about key messages from Avaya Engage in Dubai, including investments in innovations, including several new Avaya offerings, such as Oceana, Equinox, and network...

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Infrastructure, unified communications, UCStrategies, IP, VoIP, business process, business processes, Morag Lucey, Avaya Engage
Avaya Engage Dubai - Experience is Everything in the Age of Intelligence

Avaya Engage Dubai - Experience is Everything in the Age of Intelligence

By
Blair Pleasant
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12/14/2016 - 13:30
Along with fellow UCStrategies Expert Evan Kirstel, I recently had the privilege of presenting and participating in Avaya Engage in Dubai, an event that brought together...
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Infrastructure, Unified Communication, Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, Software Defined Networking (SDN), Configuration, Monitoring, Operations (BCOM), Retail & Distribution, Hospitality, Banking and Investment, unified communications, UCStrategies, IP, VoIP, business process, business processes, Avaya, Avaya Engage, Nidal Abou-Itaif, Morag Lucy, Avaya Breeze, Fadi Moubarak, Avaya Oceana, Avaya Equinox, Avaya Vantage, Avaya SDN Fx

Vision for Cloud Security

By
Evan Kirstel
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12/14/2016 - 13:30
Recent discussion around enterprise cybersecurity has focused so heavily on the cloud and the apps contained within that you would think the cloud is the only area worth...
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Infrastructure, Fixed-Mobile Convergence (FMC), unified communications, UCStrategies, IP, VoIP, business process, business processes, cloud computing, Bitdefender

Nectar Recognized as an IDC Innovator in UC&C Performance Management Solutions

By
UCStrategies Staff
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12/12/2016 - 13:30
Nectar announced today that it has been named an IDC Innovator within the unified communications and collaboration (UC&C) market outlined in a new IDC report, IDC...
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Nectar, IDC Innovator, IDC report, IDC Innovators: Performance Management Solutions for Unified Communications & Collaboration, 2016

RBC Rolls Out Video Banking in Canada

By
Dave Michels
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12/12/2016 - 13:30
Few industries have experienced as much disruption as the banking industry. Royal Bank (RBC), Canada's largest bank, is implementing remote video banking to make it...
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Mobility, Unified Communication, Contact Centers, Banking and Investment, Education, unified communications, UCStrategies, IP, VoIP, business process, business processes, banking, Royal Bank (RBC), Vidyo

Intelligent Assistance and Bot Landscape: Looking Behind the Curtain

By
Nicolas De Kouchkovsky
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12/12/2016 - 13:30
It has only been six months since we released the last version of our Intelligent Assistance landscape. Already an update is needed and we publish its third edition. In...
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Mobility, Team Collaboration, Collaboration Suites, Customer Relationship Management (CRM), Social Business, Media/Publishing, unified communications, UCStrategies, IP, VoIP, business process, business processes, Intelligent Assistance, Artificial Intelligence (AI), Biometrics

VOSS Announces Global Strategic Partnership with LayerX Technologies

By
UCStrategies Staff
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12/06/2016 - 13:30
VOSS Solutions announced a global strategic partnership with LayerX Technologies, a provider of advanced data analytics software,
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Infrastructure, Team Collaboration, Configuration, Monitoring, Operations (BCOM), Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes

Video Is Going Viral, Part Deux and Financial Services

By -
12/05/2016 - 13:30
My October 2016 post showed that video is going mainstream, even viral and external forces are creating that "perfect storm" for video. Video is one of the components of...
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, SIP Trunking, MPLS, Quality of Service (QOS), Fixed-Mobile Convergence (FMC), Banking and Investment, Government, Healthcare, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, video, Web Conferencing, Webcasting, video conferencing, Video Streaming