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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
    Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace
    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
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    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
    Mitel on its Intent to Inquire Unify
    Martin Bitzinger, Atos, Unify
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    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson

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    Mitel on its Intent to Inquire Unify
    Martin Bitzinger, Atos, Unify
    Cloud Connections
    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson
    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
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  • 2017-03    X
  • Clear All

TATA Communications Focuses on APIs for Operations and CPaaS

By
Phil Edholm
-
03/30/2017 - 00:00
Tata Communications is now focusing on the CPaaS space. In April, Tata is releasing an extended set of APIs designed to build on the existing operational APIs and extend...
Tags
All Tags:
Infrastructure, SaaS, Cloud Apps, communications platform as a service (CPaaS), Tata Communications

Amazon Web Services Announces Amazon Connect

By
Robbie Pleasant
-
03/29/2017 - 10:46
Amazon Web Services, Inc. (AWS) has announced a new cloud-based contact center service: Amazon Connect. This is a self-service solution designed to help businesses...
Tags
All Tags:
Contact Centers, Amazon Web Services, AWS

No More Islands!

By
David Stein
-
03/29/2017 - 10:43
While at this year’s Enterprise Connect conference, I was fortunate to sit down with Andrei Soroker, Director of Product Strategy at Sameroom. Sameroom was recently...
Tags
All Tags:
Collaboration Suites, Unified Messaging (Email, Voicemail, SMS, Chat), 8x8, Sameroom

Listening vs. Hearing and Why Knowing Difference is Mission Critical

By
Peter Bernstein
-
03/29/2017 - 00:00
When it comes to interactions with customers, and now all aspects of what is commonly known as “the customer journey,” understanding the differences between what the...
Tags
All Tags:
Contact Centers

No More Islands!

By
David Stein
-
03/29/2017 - 00:00
While at this year’s Enterprise Connect conference, I was fortunate to sit down with Andrei Soroker, Director of Product Strategy at Sameroom. Sameroom was recently...
Tags
All Tags:
Team Collaboration, Enterprise Connect 2017, Workstream, Team Collaboration, Sameroom, 8x8

Clarity Connect™ Now Available in New Languages

By
UCStrategies Staff
-
03/28/2017 - 00:00
Clarity announced the release of a new web-based interface for agents in Clarity Connect™. This new interface provides Clarity Connect customers with a complete set of...
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Clarity Connect™, Arkadin

VOSS Solutions Introduces VOSSBot

By
UCStrategies Staff
-
03/28/2017 - 00:00
Today, VOSS Solutions announced VOSSBot, which provides a revolutionary simple way for customers to control VOSS-4-UC, using natural language Instant Messages via common...
Tags
All Tags:
Instant Messaging & Presence (IM), Christopher Martini, VOSS Solutions

Monage 2017 – Chatbot Challenges and New Life for UC

By
Jon Arnold
-
03/27/2017 - 00:00
Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. There was no shortage of data points...
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Jeff Pulver, MoNage, AI

8x8 Announces New Cloud Contact Center Solution: ContactNow

By
Robbie Pleasant
-
03/27/2017 - 00:00
8x8 has a new contact center solution aimed at teams and small contact center, called 8x8 ContactNow. This solution is designed to expand upon 8x8’s cloud contact center...
Tags
All Tags:
UCaaS, Hybrid Cloud, Contact Centers, 8x8 ContactNow

Toshiba Exits North American Telecom Market

By
Phil Edholm
-
03/25/2017 - 00:00
At the end of the week before Enterprise Connect 2017, we were all waiting to hear the plan for Avaya to emerge from bankruptcy when another piece of telecom news came...
Tags
All Tags:
Unified Communication, Toshiba

Real-Time Resolution for the Modern Contact Center

By
Blair Pleasant
-
03/24/2017 - 00:00
Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce...
Tags
All Tags:
Contact Centers, Five9

Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

By
UCStrategies Staff
-
03/23/2017 - 00:00
VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling...
Tags
All Tags:
Configuration, Monitoring, Operations (BCOM), VOSS Assurance
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