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BCStrategies: Reflecting on 2019

Jim Burton

12/31/2019 - 12:39

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, CPaaS, PBX, huddle rooms, Crestron, Zoom, customer engagement, Microsoft Teams

TalkingHeadz Podcast: Yaniv Masjedi of Nextiva

Dave Michels

12/21/2019 - 13:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Yaniv Masjedi, Nextiva

Nextiva NextCon 2019 – and What’s Next to Come

Blair Pleasant

12/18/2019 - 16:33

One of my favorite conferences is Nextcon, Nextiva’s annual partner and customer event. I spoke with Nextiva CMO Yaniv Masjedi to get the inside scoop on the event.

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Unified Communication, Technology, Nextiva NextCon 2019, Yaniv Masjedi

Musings From the 8th re:Invent Conference: Amazon Connect Takes Center Stage

Nicolas De Kouchkovsky

12/18/2019 - 09:40

The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and several...

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Unified Communication, Contact Centers, Amazon Web Services (AWS), re:Invent conference, Amazon Connect, Contact Lens

Virsae Monitoring Exceeds Half Billion Calls Per Month

BCStrategies

12/13/2019 - 14:48

Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified...

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Security

Communications Enabled IoT: Shifting the Focus from Tools to Solutions

Tom Brannen

12/13/2019 - 13:59

CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...

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Unified Communication, Team Collaboration, UCaaS, Hybrid Cloud, Contact Centers, Business Process & Workflows (CEBP), Technology, Internet of Things, IoT, CPaaS, iPaaS, contact center, Mitel, Five9, whendu

Yamaha YVC-330 Portable USB and Bluetooth Speakerphone Now Shipping

BCStrategies

12/11/2019 - 11:27

The New Speakerphone with SoundCap Technology Cuts Ambient Noise from Meetings in Open, Busy Environments

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha YVC-330 Portable USB and Bluetooth® Speakerphone

Introducing Talkdesk’s New Chief Customer Officer

Blair Pleasant

12/11/2019 - 11:11

As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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Mobility, Team Collaboration, Infrastructure, Unified Communication, Contact Centers, Technology, Chad Gaydos, Chief Customer Officer

Yamaha UC Scales to the Future of Collaboration With Intel Unite Solution

BCStrategies

12/05/2019 - 15:48

The Partnership Brings Intel Unite App-Enabled Meeting Control to Yamaha UC's USB Audio and Video Solutions

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha CS-700 Video Sound Collaboration System, Intel Unite®

SCTC 2019 Conference - New Opportunity There for the Taking

Jon Arnold

12/05/2019 - 10:30

The Society of Communications Consultants has been around a long time, and is currently undergoing its own version of digital transformation. Being the only analyst who...

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Mobility, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Technology, SCTC 2019 Conference

Changing Customer Experience – Device Sharing with Control

Phil Edholm

12/05/2019 - 08:44

A recent customer service experience and an article and interaction with Glance is defining the differences in customer web assistance solutions.

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Unified Communication, Contact Centers, Technology, co-browsing, remote assistance, Security, customer experience, applications, Fraud, SECOPS

Yealink

Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class...

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Unified Communication

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