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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect

Jim Burton

10/15/2021 - 15:32

With Operator Connect launching later this year, this webinar brings into focus on how you can prepare your organization’s cloud network voice for the future. We will...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Direct Routing, Operator Connect

A NICE Time in Wyoming

Blair Pleasant

10/12/2021 - 10:51

The conference was also the setting for NICE’s introduction of CXi, or Customer Experience Interactions, a new framework delivered through a unified suite of...

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Infrastructure, Operations, Contact Center, Unified Communication, NICE CXi, Customer Experience Interactions, NICE CXone platform, CCaaS, WFO, self-service, analytics, Artificial Intelligence (AI)

Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year

Jim Burton

10/12/2021 - 10:19

Smarter organizations – and their IT managers – are starting to see contact center conversations as an opportunity to make money, not a costly hassle.

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Contact Center, Business Phone Systems, Unified Communication, Afiniti, Artificial Intelligence (AI)

Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working

BCStrategies

10/12/2021 - 09:00

The Evolve2 75 introduces an innovative new solution specifically engineered to make flexible working simpler and more productive for everyone, everywhere.

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Video Collaboration, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, Jabra Evolve2 75 headset, Jabra Advanced Active Noise Cancellation, ACN

Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?

Jon Arnold

10/08/2021 - 10:00

There are good reasons why many workers aren’t just not coming back to the office, but leaving their jobs altogether. Chris and Jon examine the role collaboration technology plays in all this,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, collaboration technology

New Calabrio Report Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021

BCStrategies

10/07/2021 - 15:44

Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the...

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Contact Center, Unified Communication, Contact Centers, Calabrio Customer Connect (C3), the great resignation, Health of the Contact Center 2021: Agent Wellbeing and the Great Resignation

Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities

BCStrategies

10/07/2021 - 15:20

One of the first AI-driven conversational solutions to deliver enhanced self-serving interactions for unified communications, Vonage AI Virtual Assistant creates...

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Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Vonage AI Virtual Assistant

StarLeaf Releases World’s First Enterprise Communications Failover Service for Business Continuity and Incident Response

BCStrategies

10/07/2021 - 15:10

StarLeaf Standby is the robust enterprise communications service that allows businesses to meet their recovery time objectives for business-critical activities, while...

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Unified Communication, Team Collaboration, Audio & Video Conferencing, StarLeaf Standby

TalkingHeadz Podcast: Mike Tessler, True North Advisory

Dave Michels

10/07/2021 - 14:24

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Mo Nezarati, Subspace

Zoom Announces Termination of Merger Agreement with Five9

BCStrategies

10/02/2021 - 10:00

At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom...

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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication

What We Heard (or Didn't) at Enterprise Connect 2021

Blair Pleasant

10/01/2021 - 14:03

Enterprise Connect 2021 was held virtually from September 27-29. In this Industry Buzz podcast, the BCStrategies Experts discuss what they heard, what they didn't hear that they expected to, and...

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Operations, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2021