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Recent Contact Center News

Blair Pleasant

05/11/2021 - 10:16

There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...

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Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers

Aspect Software Announces Merger with Noble Systems

BCStrategies

05/10/2021 - 16:05

New combined company will expand its global reach in the Customer Experience technology space

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Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Customer Relationship Management (CRM), Contact Centers, WebRTC

Yamaha UC Sponsors WeAreTeachers.com Giveaway

BCStrategies

05/07/2021 - 10:32

Educators have a chance to win one of three prizes that include Personal Yamaha YVC-200 Speakerphones, Education Wireless Mic Kits, and CS-700 Video Sound Bar to Support...

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, WeAreTeachers.com

Watch This Space Podcast: Lessons Learned from the History of Telephony - Preview of our PulveREDU Course

Jon Arnold

05/07/2021 - 09:40

Telephony has a long and rich history, and provides the template for the rise and fall of all forms of technology innovation that have followed. In this episode, BCStrategies' Jon Arnold and Chris...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, history of telephony

Alpine Health Technologies Selects VOSS for UC & Collaboration Operations and Performance Management

BCStrategies

05/04/2021 - 13:43

Alpine Health Technologies is a leader in telecommunications, software development, and network systems. The company has over 14 years of experience providing innovative...

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Unified Communication, Infrastructure, Configuration, Monitoring, Operations (BCOM), VOSS Phone Server

Alpine Health Technologies Selects VOSS for UC & Collaboration Operations and Performance Management

BCStrategies

05/04/2021 - 13:40

Alpine Health Technologies is a leader in telecommunications, software development, and network systems. The company has over 14 years of experience providing innovative...

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Unified Communication, Infrastructure, Configuration, Monitoring, Operations (BCOM), Alpine Health Technologies

CoreDial Releases CoreNexa™ 7.0 - Next Generation Cloud Communications Platform for the Modern Workforce

BCStrategies

04/29/2021 - 12:21

Fully-loaded solution delivers scalable, robust, and secure voice, video, messaging and collaboration capabilities in an all-in-one offering

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Team Collaboration, Video Collaboration, Unified Communication, Contact Centers, CoreDial CoreNexa 7.0

TalkingHeadz Podcast: Bill Wignall of Sangoma

Dave Michels

04/28/2021 - 09:41

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Mobility, Infrastructure, Team Collaboration, Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Bill Wagnall, Sangoma

Jabra Launches Intelligent Camera Line-up for Insight-Driven Collaboration in the Hybrid World

BCStrategies

04/27/2021 - 11:09

Jabra PanaCast 50 intelligent video bar and PanaCast 20 personal camera reinvent the meeting room and hybrid work for modern collaboration through immersive video

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Video Collaboration, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, Jabra PanaCast 50 intelligent video bar, PanaCast 20 personal camera

OneStream Networks Expands its Global Voice Offerings With The Launch Of Direct Routing For Microsoft Teams

BCStrategies

04/21/2021 - 12:10

Microsoft Direct Routing combines the Microsoft Teams and Oﬃce 365 systems directly to the public telephone network through OneStream's’ global network to enable local,...

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Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, OneStream Networks, Microsoft Teams

Infovista acquires Empirix, extending its 5G Network Lifecycle Automation leadership

BCStrategies

04/21/2021 - 11:57

The combined company becomes the only independent software vendor providing both Communications Service Providers (CSPs) and Enterprises with a carrier-grade, cloud-...

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Infrastructure, Mobility, Unified Communication, Infovista