Everbridge Unveils Next-Generation 911 Solution to Modernize Emergency Calls to First Responders

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BCStrategies
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07/30/2021 - 10:36
In partnership with emergency response data leader RapidSOS, Everbridge enhances 911 systems in the United States to better assist those in need during emergencies, and...
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Business Phone Systems, Operations, Contact Center, Mobility, Unified Communication, RapidSOS, Everbridge, enhanced 911, RapidSOS Ready

Microsoft and BT announce partnership to shape the future of voice calling

By
BCStrategies
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07/30/2021 - 09:12
Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries
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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Messaging (Email, Voicemail, SMS, Chat), Operator Connect, Microsoft Teams

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

By
BCStrategies
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07/28/2021 - 14:34
QA and Training for Home-Based and Cisco Mobile Agents
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium UniRSM™ 9.0

Ooma to Offer UJET Contact Center Solutions, Bringing Together Unified Communications and Customer Experience Management

By
BCStrategies
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07/28/2021 - 11:32
Ooma will now offer UJET contact center seats as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for...
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Business Phone Systems, Video Collaboration, Infrastructure, Team Collaboration, Unified Communication, UJET

BCStrategies Experts React to Zoom Acquisition of Five9

By
Robert Harris
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07/28/2021 - 11:11

In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. ...

Robert Harris
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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

By
BCStrategies
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07/28/2021 - 10:10
Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of...
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Team Collaboration, Business Phone Systems, Unified Communication, conversational AI, Uniphore, Jacada

8x8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements

By
BCStrategies
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07/28/2021 - 10:00
Quarterly Release Supports 500 Active Video Meeting Participants; Provides Mobility and Microsoft Teams Advancements to Optimize Employee and Customer Experience
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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 Experience Communications Platform enhancements
TalkingHeadz Podcasts

TalkingHeadz Podcast: Davide Petramala and Laura Faughtenberry of Avaya OneCloud CPaaS

By
Dave Michels
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07/26/2021 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Davide Petramala, Laura Faughtenberry, Avaya OneCloud CPaaS

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

By
BCStrategies
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07/23/2021 - 10:10
GoContact’s cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. Terms were not disclosed.
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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact

Mavenir Enables Faster 5G Service Creation with its BSS Digital Enablement Platform

By
BCStrategies
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07/22/2021 - 10:10
A Digital Marketplace Designed for the Business of the Future
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Mobility, Unified Communication, Technology, Mavenir, 5G
TalkingHeadz Podcasts

TalkingHeadz Podcast: Aurangzeb Khan of Jabra

By
Dave Michels
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07/21/2021 - 10:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Aurangzeb Khan

Zoom to Acquire Five9

By
BCStrategies
-
07/19/2021 - 09:08
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with...
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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication