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Contact Us BC Strategies Expert analysis, insights, and opinions Kevin Kieller Editor kevin@bcstrategies.com 1235 Priory Court Oakville, Ontario, L6M 1B5, Canada (647) 258-7460 contactus@bcstrategies.com You can also drop us a line here First name* Last name* Email* Message* Submit

Services BC Strategies Expert analysis, insights, and opinions What We Offer Multiple Experts provide advisory and strategic product positioning guidance in Communications, Collaboration, Contact Center and Artificial Intelligence Product positioning and messaging refinement A renewable quarterly program with two levels providing regular cadence, continual messaging, reinforcement from multiple respected voices along with on-demand advisory services Market Awareness Program (MAP) Increase the ROI on your event sponsorship by having BCStrategies Experts attending and presenting a significant portion of independent content at many industry events Event Accelerator (EA) Engage our leading collection of independent analysts and consultants to create, refine, convey and amplify your message For more information, please fill out the form below: First name* Last name* Company name Email* Phone What type of services are you considering?* Submit

AI in Action: Insights on Tools, Adoption, and Challenges Another report from Expert Kevin Kieller this time focused on artificial intelligence: AI in Action: Insights on Tools, Adoption, and Challenges. Learn how 47% of organizations are boosting productivity with cutting-edge tools like Canva AI, while overcoming challenges like training (32%) and accuracy (29%). Explore real-world success stories and strategies driving innovation and operational excellence. Whether you’re just starting your AI journey or looking to optimize your current tools, this report is packed with actionable insights to help you stay ahead in a competitive landscape. Download Report Here XR Transformation: Challenges, Use Cases, and the Role of AI Expert Kevin Kieller recently authored this report focused on virtual and artificial reality uses cases, opportunities, and challenges. From the report … “While leading applications like training (36%), collaboration, and customer engagement drive adoption, challenges like cost (38%) and technical complexity (34%) remain hurdles. Discover how AI simplifies adoption (71%) and helps organizations achieve increased productivity, improved quality, and stronger employee engagement.” Download Report Here Latest Research BC Strategies Expert analysis, insights, and opinions Latest Research

Terms & Conditions BC Strategies Expert analysis, insights, and opinions Terms & Conditions 1. Acceptance of Terms By accessing and using this website (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Site. 2. Use of the Site You agree to use the Site only for lawful purposes. You agree not to engage in any conduct that restricts or inhibits any other user from using or enjoying the Site. You agree not to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable4 material of any kind. You are responsible for ensuring that all information you provide to us is accurate and complete. 3. Intellectual Property All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of BCStrategies and/or EnableUC Inc. or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or modify any content from this Site without our express written permission. 4. Limitation of Liability This Site is provided on an "as is" and "as available" basis. BCStrategies and EnableUC Inc. makes no warranties or representations about the accuracy or completeness of the content on this Site. To the fullest extent permitted by law, BCStrategies and/or EnableUC Inc. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use this Site. 5. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario. 6. Changes to Terms BCStrategies and/or EnableUC Inc. reserves the right to modify these Terms at any time. We will post any changes on this page, and your continued use of the Site after such changes have been posted will constitute your acceptance of the revised Terms. 7. Privacy Policy Your use of this Site is also subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy . 8. Contact Information If you have any questions about these Terms, please contact us at: BCStrategies c/o EnableUC Inc. 1235 Priory Court Oakville, Ontario L6M 1B5 Canada contactus@enableuc.com (647) 258-7460 Effective Date: April 4, 2025

New Expert BC Strategies Expert analysis, insights, and opinions New Expert: David Danto Top 50 Collaboration Industry Thought Leader David has over four decades of delivering successful business outcomes in media and collaboration technology for various firms in the corporate, broadcasting and academic worlds. Successes include: The building/management of the world’s largest commercial Cisco TelePresence ecosystem (at the time & other than within Cisco) for JP Morgan Chase. The design/implementation/operation of global video & audio conferencing facilities, TV and AV facilities and digital signage solutions for Lehman Brothers. The design of TV and radio facilities for Bloomberg, including the development of their revolutionary multi-screen TV format and the design and construction of studios for PBS. The development of the TV & Media Services department for NYU, including the design and implementation of America's first urban, self contained, multi-building university cable TV system using microwave links to cross public rights of way. The design and/or management of multimedia / TV facilities for many organizations, including AT&T, Financial News Network, MTV, NBC, Rutgers University, and many others. Acting as Engineer in Charge for countless commercial and industrial TV productions. David's expertise has been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the IMCCA; as an InfoComm Emerging Technology Fellow; as a NAB “Pick-Hits” judge for Broadcast Engineering; and as a repeat judge for the CES Innovation Awards. David is an award-winning blogger and contributor to technology publications, a frequent presenter at conferences, and is a member of many industry advisory boards.

Latest Events BC Strategies Expert analysis, insights, and opinions Recent Events Inside Enterprise Connect 2025: Conversations, Insights, and Industry Trends A Farewell to the Gaylord Palms In this article, BCStrategy Expert Blair Pleasant covers key announcements and news, and offering valuable insights through informative vendor interviews she conducted at Enterprise Connect 2025. Read More A Congregation of Thoughts Read BCStrategy Expert Kevin Kieller's high-level impressions and takeways from Enterprise Connect 2025. Read More Key Takeaways - Part 1 Join BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and Steve Leaden as they share their key takeaways from Enterprise Connect 2025, highlighting the most surprising revelations, compelling insights, and overarching themes shaping the event. View Here Key Takeaways - Part 2 In this podcast, BCStrategies Experts Blair Pleasant , David Maldow , and Martha Buyer discuss their key takeaways and insights from Enterprise Connect 2025, offering thoughtful observations on the event's most impactful moments. View Here

Experts BC Strategies Expert analysis, insights, and opinions We are a collection of experienced, independent analysts, consultants, and thought leaders focused on unified communications, customer experience, artificial intelligence and other technologies associated with effective business communications and collaboration. Together we participate as presenters and panelists in major communication and collaboration industry events, create hundred of articles, blog posts, and videos every year, have deep industry relationships with every significant vendor, have a combined social media reach of 250,000+ LinkedIn followers and 400,000+ X (Twitter) followers. Jim Burton Dave Michels Blair Pleasant Jon Arnold Stephen Leaden Kevin Kieller Joseph Williams David Danto Melissa Swartz Evan Kirstel David Smith Nicolas de Kouchkovsky Chuck Lear Robert Harris Elizabeth English Tom Brannen Chuck Vondra Ted Colton Martha Buyer David Maldow Our Experts

Upcoming Events BC Strategies Expert analysis, insights, and opinions We hope to see you at these events May 2026 Today Mon Tue Wed Thu Fri Sat Sun 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As an independent industry analyst with over 30 years of experience, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary focus areas are Contact Center, Customer Experience, Unified Communications and Collaboration, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more. Named one of the top 50 CX Influencers in 2024, she is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving CX and UCC markets. Blair’s blogs and articles can be found on www.bcstrategies.com and nojitter.com . You can find her on LinkedIn and X . Featured Expert BC Strategies Expert analysis, insights, and opinions Featured Expert: Blair Pleasant

About BC Strategies Expert analysis, insights, and opinions Who We Are We are a collection of experienced, independent analysts, consultants, and thought leaders focused on unified communications, customer experience, artificial intelligence and other technologies associated with effective business communications and collaboration. We provide multi-perspective insights for vendors, enterprises and industry professionals. We offer advisory, research, custom content creation, and strategic services.

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B usiness C ommunications S trategies Expert analysis, insights, and opinions Search BC Strategies Welcome to Business Communications Strategies (BCS), your go-to source for expert insights and guidance for enterprise success in Communications and Collaboration. Popular Tags Artificial Intelligence (24) 24 posts CCaaS (11) 11 posts ContactCenter (7) 7 posts UCaaS (6) 6 posts AI (5) 5 posts Zoom (4) 4 posts Follow Us Featured Article Quick Picks Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Podcasts Latest Posts Unified Communications & Collaboration Customer Experience Artificial Intelligence Infrastructure The AI Chefs With Kevin Kieller and David Maldow AI Show With Rob Scott and Kevin Kieller