Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud

By
BCStrategies
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01/27/2022 - 00:00
Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market...
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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Bandwidth Inc., Duet for Genesys

New Deskphones Released by Alcatel-Lucent Enterprise

By
BCStrategies
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11/24/2021 - 08:00
Alcatel-Lucent Enterprise has developed a new range of desk phones to support hybrid and remote working styles.
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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Technology

LogMeIn Introduces GoToConnect Legal, a Collaboration Solution Built for Legal Professionals

By
BCStrategies
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10/27/2021 - 13:29
New version of UCaaS tool, GoToConnect, provides core communication and collaboration features designed to maximize profitability and efficiency for those in the legal...
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Team Collaboration, Unified Communication, Audio & Video Conferencing, Technology, GoToConnect

SIPPIO Introduces New Partner Portal

By
Blair Pleasant
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06/22/2021 - 17:15
SIPPIO is an Azure-based provider of voice calling services for Microsoft Teams and provides an end-to-end solution offering wholesale and aggregate carrier services.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

SIPPIO Unveils Partner Portal

By
BCStrategies
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06/22/2021 - 16:20
Unifying access to sales, management, CX, governance and support in a single portal provides partners and carriers with the visibility and control to manage quote to...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and Meeting Solutions

By
BCStrategies
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06/11/2021 - 10:00
New capabilities will impact contact center agent productivity and supervisor efficacy, ease of use for video meetings and expansion of Lifesize’s technology partner...
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Video Collaboration, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Retail & Distribution, Lifesize CxEngage cloud contact center platform, CxQM quality management, CxEngage suite

Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe

By
BCStrategies
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04/16/2021 - 14:06
A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from...
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Team Collaboration, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Unify Video by RingCentral

RingCentral and Alcatel-Lucent Enterprise Announce the Availability of Rainbow Office in Eight European Countries

By
BCStrategies
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03/31/2021 - 09:48
Rainbow Office, now available in Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands
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Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, UCaaS, Hybrid Cloud, Technology, Rainbow Office, powered by RingCentral

Small and Mid-Sized Businesses Lead the Transition to Working from Anywhere

By
BCStrategies
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03/11/2021 - 15:42
New study from RingCentral finds the majority of SMBs welcoming hybrid work
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Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, Technology, Salesforce

RingCentral Introduces Direct Calls from Salesforce

By
BCStrategies
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02/25/2021 - 14:34
Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity
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Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, UCaaS, Hybrid Cloud, Technology, Salesforce

Managing the Migration from Telephony to Teams

By
Phil Edholm
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02/22/2021 - 14:31
Using Communication Management Solutions to Manage Digital Transformation
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Mobility, Infrastructure, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Configuration, Monitoring, Operations (BCOM), Technology, BCStrategies Webinars

In-Meeting Real-time Analytics - Are we missing the value of analytics to make our meetings better during the meeting?

By
Phil Edholm
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01/28/2021 - 17:50
The potential of using all the collected data in real time to impact the meeting while it is happening could be a valuable new tool for meeting effectiveness.
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Operations, Mobility, Infrastructure, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Technology, Artificial Intelligence (AI), analytics