As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.
INDIANAPOLIS--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cctr?src=hash" target="_blank">#cctr</a>--Sharpen Technologi
In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.
Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center
Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
(PRWeb June 10, 2019