ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Verint Enhances Workforce Management With Artificial Intelligence Capabilities

By
Robbie Pleasant
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12/06/2017 - 00:00

Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.

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Workforce Management (WFM), Artificial Intelligence (AI)

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

Verint Launches Enterprise Workforce Optimization Solution

By
Robbie Pleasant
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10/16/2017 - 17:23
Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint...
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Contact Centers, Verint Workforce Optimization (WFO)

Five9 Announces Summer Release 2017

By
Robbie Pleasant
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07/13/2017 - 15:12

Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key...

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Contact Centers, UCaaS, Hybrid Cloud, Verint, Calabrio, Five9 Global Voice, Five9 Summer Release 2017, workforce optimization

NewVoiceMedia Partners with Verint to Help Organizations Enhance Contact Center Management and Customer Experience

By
UCStrategies Staff
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07/11/2017 - 10:42

NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping...

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Contact Centers, UCaaS, Hybrid Cloud, Verint Workforce Management™, DMG Consulting LLC, Jonathan Gale, NewVoiceMedia ContactWorld

Verint Launches Workforce Optimization Packages for Contact Centers

By
Robbie Pleasant
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06/14/2017 - 17:22

Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These...

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Contact Centers, Verint Quality Management, workforce optimization, Verint Workforce Management, Verint Workforce Optimization

Speech, Renaissance or Disruption?

By
Nicolas De Kouchkovsky
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06/14/2017 - 11:56

The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next...

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Collaboration, Contact Centers, machine learning, Artificial Intelligence (AI), speech recognition, Intelligent Assistance and Bots

Verint's Ryan Hollenbeck on "Actionable Intelligence," "Customer Engagement Optimization," and more

By
Blair Pleasant
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07/14/2016 - 14:30
At Verint Engage 2016, Verint's annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key...
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unified communications, UCStrategies, IP, VoIP, business process, business processes, Verint, Verint Engage 2016, Ryan Hollenbeck

Verint Acquires Contact Solutions

By
Robbie Pleasant
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02/24/2016 - 13:30

Verint has just announced a new acquisition; Contact Solutions is a provider of cloud-based voice and mobile customer care solutions. It uses real-time, contextual...

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Mobility, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes, Verint, Contact Solutions, Verint’s Customer Engagement Optimization

Verint Acquires Telligent - Adds Communities

By
Blair Pleasant
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08/16/2015 - 14:30

Verint announced that it is acquiring Telligent, part of Zimbra, which provides "social applications and social services that enable organizations to create...

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Mobility, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), unified communications, UCStrategies, IP, VoIP, business process, business processes

KANA Releases Latest Edition of its Enterprise Solution

By
Robbie Pleasant
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11/11/2014 - 13:30

Verint Systems Inc. and KANA Software have announced the release of the latest version of the KANA Enterprise solution. This new version offers enhancements to...

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Collaboration, Unified Communication, Contact Centers, unified communications, UCStrategies, IP, VoIP, business process, business processes, KANA Enterprise, KANA Software, Verint Workforce Optimization, Activity Streams

Verint Acquisition of Victrio

By
Blair Pleasant
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10/31/2013 - 14:30
Ryan Hollenbeck and Nancy Treaster of Verint discuss its acquisition of Victrio, a provider of fraud prevention and identity authentication solutions.
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Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Verint, Victrio, call center, contact center, contact center analytics, Ryan Hollenbeck, Nancy Treaster, fraud and risk analytics, video analytics, speech analytics, analytics

Self-service or Full service

By
Jason Andersson
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08/25/2011 - 14:30

Wrongfully applied, an IVR can become a customer repellant, where customers choose to go elsewhere due to the aggravation of a poorly applied IVR application. But...

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Mobility, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Business Process & Workflows (CEBP), Mobile Devices, Energy and Utilities, unified communications, UCStrategies, IP, VoIP, business process, business processes, Jason Andersson, Fonolo, Verint

Ryan Hollenbeck and Dave Capuano Discuss the Recent Combination of Verint and Vovici

By
Jim Burton
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08/21/2011 - 14:30
In this Executive Insights podcast, Ryan Hollenbeck, Senior Vice President of Global Marketing, Verint Systems , and Dave Capuano, Vice President of...
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Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Voice of the Customer, Vovici, workforce optimization, WFO, Enterprise Feedback Management, EFM, VoC

Verint Launches "5th-Generation" WFO Solution and New "Voice of the Customer" Analytics Platform

By
Blair Pleasant
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05/18/2011 - 14:30

Verint has long been known as one of the leaders in customer experience management and workforce optimization (WFO), and recently made two big product launch...

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Hospitality, unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila, Verint, 5th Generation WFO Solution, Voice of the Customer Analytics Platform

Ryan Hollenbeck on Verint's Industry-First "5th-Generation" Enterprise Workforce Optimization Solution

By
Jim Burton
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05/12/2011 - 14:30
Ryan Hollenbeck, Senior Vice President of Global Marketing, Verint Systems, joins UCStrategies' Jim Burton in this Executive Insights podcast to...
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Collaboration, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila, Verint, Impact 360

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