Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

By
Nicolas De Kouchkovsky
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08/13/2019 - 12:31

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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Unified Communication, Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics

ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Verint Enhances Workforce Management With Artificial Intelligence Capabilities

By
Robbie Pleasant
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12/06/2017 - 00:00

Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.

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Workforce Management (WFM), Artificial Intelligence (AI)

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

Verint Launches Enterprise Workforce Optimization Solution

By
Robbie Pleasant
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10/16/2017 - 17:23
Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint...
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Contact Centers, Verint Workforce Optimization (WFO)

Five9 Announces Summer Release 2017

By
Robbie Pleasant
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07/13/2017 - 15:12

Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key...

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Contact Centers, UCaaS, Hybrid Cloud, Verint, Calabrio, Five9 Global Voice, Five9 Summer Release 2017, workforce optimization

NewVoiceMedia Partners with Verint to Help Organizations Enhance Contact Center Management and Customer Experience

By
UCStrategies Staff
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07/11/2017 - 10:42

NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping...

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Contact Centers, UCaaS, Hybrid Cloud, Verint Workforce Management™, DMG Consulting LLC, Jonathan Gale, NewVoiceMedia ContactWorld

Verint Launches Workforce Optimization Packages for Contact Centers

By
Robbie Pleasant
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06/14/2017 - 17:22

Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These...

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Contact Centers, Verint Quality Management, workforce optimization, Verint Workforce Management, Verint Workforce Optimization

Speech, Renaissance or Disruption?

By
Nicolas De Kouchkovsky
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06/14/2017 - 11:56

The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next...

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Collaboration, Contact Centers, machine learning, Artificial Intelligence (AI), speech recognition, Intelligent Assistance and Bots

Verint's Ryan Hollenbeck on "Actionable Intelligence," "Customer Engagement Optimization," and more

By
Blair Pleasant
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07/14/2016 - 14:30
At Verint Engage 2016, Verint's annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key...
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unified communications, UCStrategies, IP, VoIP, business process, business processes, Verint, Verint Engage 2016, Ryan Hollenbeck

Verint Acquires Contact Solutions

By
Robbie Pleasant
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02/24/2016 - 13:30

Verint has just announced a new acquisition; Contact Solutions is a provider of cloud-based voice and mobile customer care solutions. It uses real-time, contextual...

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Mobility, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes, Verint, Contact Solutions, Verint’s Customer Engagement Optimization

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