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NICE Analyst Summit 2023 – What Leadership Looks Like, But Some Cautions as Well

Jon Arnold

11/06/2023 - 17:14

NICE is clearly doing a lot of things right, and I’ll start my analysis by summarizing what that looks like.

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NICe CCX Contact Center

The Growing Need for Knowledge Management

Blair Pleasant

04/12/2023 - 08:33

With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, knowledge management (KM), knowledge bases, CCaaS, Bloomfire, eGain, Puzzel

Enterprise Connect 2023 – All Abuzz About AI

Blair Pleasant

04/04/2023 - 16:35

“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Enterprise Connect, AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS

Spotlight on Session Border Controllers – State of the Market and Outlook for 2021

Jon Arnold

12/01/2020 - 09:50

From time to time I’ll do a spotlight feature, usually focused on a particular technology that’s important to the collaboration space. This time around, the format is an...

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Mobility, Infrastructure, Operations, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, WebRTC, Collaboration Suites, Quality of Service (QOS), Security, Federation, SIP Trunking, MPLS, Mobile Clients, SBCs

How Do You Do Virtual Events During COVID-19? Let Me Show You the Ways

Jon Arnold

05/29/2020 - 14:51

I’m going to share takeaways on the state of virtual events circa May 2020. The longer this pandemic plays, the more important it will be for anyone doing events to go...

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Team Collaboration, Unified Communication, Audio & Video Conferencing

Business Communications Usage & Adoption Study 2020

Kevin Kieller

05/26/2020 - 10:50

Deep insights to help you understand the path to success and potential challenges related to achieving usage and adoption of unified communications and collaboration...

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Unified Communication

A Modest Social Distancing Proposal: The Case for a Human Coronavirus Collision Avoidance System

Peter Bernstein

05/14/2020 - 12:10

Where is the Bluetooth-enabled HCAS wristband – think a Fitbit form factor with technology from golf range finders and those auto collision avoidance systems – which...

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Guidance for Protecting Against Zoombombing in Zoom Meetings

David Smith

04/06/2020 - 14:48

Some quick thoughts and guidelines for combatting the Zoombombing phenomena

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Audio & Video Conferencing, zoombombing, Zoom Meetings

Enterprise Connect 2020 Postponed to August 3-6 in San Francisco

Marty Parker

03/15/2020 - 23:41

BCStrategies Experts were slated to moderate or present in 27 sessions at Enterprise Connect in Orlando and will be included in the rescheduled event.

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Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Enterprise Connect 2020, Coronavirus, COVID-19

Will Teams for Frontline Workers be Adopted More Than UC Has Been?

Phil Edholm

02/04/2020 - 17:21

At a recent vendor event, one of the other analysts responded to a discussion about emerging Teams solutions for Frontline Workers by asking why this was different from...

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Mobility, Infrastructure, Team Collaboration, Contact Centers, Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Microsoft Teams

Project Voice – The Future is in Chattanooga

Jon Arnold

01/29/2020 - 15:39

This was my first time attending Project Voice; I’ve got some takeaways to share here that anyone on a collaboration buyer’s journey should find of interest.

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Unified Communication, Telephony (VoIP, AA, IVR), Project Voice, SIPtones, Alexa, Amazon, Google

SCTC 2019 Conference - New Opportunity There for the Taking

Jon Arnold

12/05/2019 - 10:30

The Society of Communications Consultants has been around a long time, and is currently undergoing its own version of digital transformation. Being the only analyst who...

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Mobility, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Technology, SCTC 2019 Conference