Search Results

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As an independent industry analyst with over 30 years of experience, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary focus areas are Contact Center, Customer Experience, Unified Communications and Collaboration, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more. Named one of the top 50 CX Influencers in 2024, she is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving CX and UCC markets. Blair’s blogs and articles can be found on www.bcstrategies.com and nojitter.com . You can find her on LinkedIn and X . Featured Expert BC Strategies Expert analysis, insights, and opinions Featured Expert: Blair Pleasant

AI in Action: Insights on Tools, Adoption, and Challenges Another report from Expert Kevin Kieller this time focused on artificial intelligence: AI in Action: Insights on Tools, Adoption, and Challenges. Learn how 47% of organizations are boosting productivity with cutting-edge tools like Canva AI, while overcoming challenges like training (32%) and accuracy (29%). Explore real-world success stories and strategies driving innovation and operational excellence. Whether you’re just starting your AI journey or looking to optimize your current tools, this report is packed with actionable insights to help you stay ahead in a competitive landscape. Download Report Here XR Transformation: Challenges, Use Cases, and the Role of AI Expert Kevin Kieller recently authored this report focused on virtual and artificial reality uses cases, opportunities, and challenges. From the report … “While leading applications like training (36%), collaboration, and customer engagement drive adoption, challenges like cost (38%) and technical complexity (34%) remain hurdles. Discover how AI simplifies adoption (71%) and helps organizations achieve increased productivity, improved quality, and stronger employee engagement.” Download Report Here Latest Research BC Strategies Expert analysis, insights, and opinions Latest Research