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    NICE Analyst Summit 2023 – What Leadership Looks Like, But Some Cautions as Well
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    Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions 
    Artificial Intelligence (AI), Zoho
    VOSS Celebrates its 20th Birthday with Market Opportunity Stronger Than Ever
    VOSS, Mike Frayne, Bill Dellara
    Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications
    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
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    Verint Analyst Days – Lots and Lots of Bots
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    Verint Analyst Days – Lots and Lots of Bots
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    This Space Podcast: State of Play with Hybrid Work, and Jon’s World Tour Revue - London, Peru, Dubai and the U.S.
    Watch This Space podcasts, UC Expo, NICE, Avaya, Cisco WebexOne, SCTC
    Cisco WebexOne – Innovation on Display
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    Verint Analyst Days – Lots and Lots of Bots
    Verint Open CCaaS Platform, Verint’s Engagement Data Hub (EDH), Verint Enterprise CX, Verint Open CCaaS Mobile app
    This Space Podcast: State of Play with Hybrid Work, and Jon’s World Tour Revue - London, Peru, Dubai and the U.S.
    Watch This Space podcasts, UC Expo, NICE, Avaya, Cisco WebexOne, SCTC
    Cisco WebexOne – Innovation on Display
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    Verint Analyst Days – Lots and Lots of Bots
    Verint Open CCaaS Platform, Verint’s Engagement Data Hub (EDH), Verint Enterprise CX, Verint Open CCaaS Mobile app
    Cisco WebexOne – Innovation on Display
    WebexOne, Webex Suite, CPaaS, Webex AI Assistant, Webex AI Code, Webex Contact Center, Artificial Intelligence (AI)
    Experiencing Incan Ruins and AI – NICE Analyst Summit 2023
    NICE Analyst Summit 2023, Barak Eilam, Experience Continuum, Barry Cooper, CX, Artificial Intelligence (AI), Enlighten
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Blue Cedar Receives BlackBerry 2019 ISV Innovation Award for Speed and Depth of Security Integration Solution

SAN FRANCISCO--(BUSINESS WIRE)--Blue Cedar, the company that provides rapid, no code mobile app security integration to enterprises and independent software ven
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Mobility, Infrastructure, Team Collaboration, Mobile Security, Technology

ADTRAN Gives Voice to Small Businesses and Distributed Enterprises with ADTRAN SD-WAN

HUNTSVILLE, Ala.--(BUSINESS WIRE)--ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of next-generation open networking and subscriber experience software, t
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Quality of Service (QOS), Software Defined Networking (SDN), Technology

Spectralink Versity Smartphone Receives Android Enterprise Recommended Certification

DENVER--(BUSINESS WIRE)-- #Android--The Spectralink Versity enterprise smartphone is Android Enterprise Recommended for both rugged and knowledge worker mobile
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Mobility, Infrastructure, Mobile Devices, Mobile Clients, Mobile Security, Energy and Utilities, Healthcare, Hospitality, Manufacturing, Professional Services, Retail & Distribution, Technology

Resolve Introduces Expanded Global Partner Program to Deliver Robust IT Automation to New Markets & to Fuel Innovative Partner Service Offerings

IRVINE, Calif.--(BUSINESS WIRE)--Resolve Systems®, the leading IT automation and orchestration platform, today announced the formal launch of its global par
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Infrastructure, Unified Communication, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Accent Recognized for Hosted VoIP Excellence by INTERNET TELEPHONY...

Accent’s VoiceONE Cloud Phone System Honored for Delivering Exceptional IP Communications Solutions. (PRWeb October 02, 2019) Read the full sto
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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Software Defined Networking (SDN), Technology
Identifying Requirements: User Input is Key

Identifying Requirements: User Input is Key

By
Melissa Swartz
-
10/01/2019 - 10:57
Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.
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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing, requirements

Cable ONE Completes Acquisition of Fidelity Communications

PHOENIX--(BUSINESS WIRE)--Cable One, Inc. (NYSE: CABO) (the “Company” or “Cable ONE”) today announced the completion of its acquisition of the data, video and v
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Infrastructure, Unified Communication, Phones, Headsets & Hardware, Wireless Networks (Wi-Fi), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Media/Publishing, Professional Services, Technology

Talkdesk Secures TrackTik with Unmatched Reliability and Seamless Salesforce Integration

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced TrackTik Software Inc. will m
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Customer Relationship Management (CRM), Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

EZ Texting Appoints Former Evernote Executive Craig Klemp as VP of Partnerships

SANTA MONICA, Calif.--(BUSINESS WIRE)--EZ Texting, the leader in SMS marketing software for business, today announces the appointment of Craig Klemp as vice pre
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Mobility, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Collaboration Suites, Customer Relationship Management (CRM), Social Business, SaaS, Cloud Apps, Retail & Distribution, Technology

Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

MELVILLE, N.Y.--(BUSINESS WIRE)-- #ActionableIntelligence--Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boos
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Mobility, Team Collaboration, Mobile Devices, Professional Services

Mobile Device Failures on the Rise Across US Enterprises According to B2M Solutions Survey

ATLANTA & ABINGDON, England--(BUSINESS WIRE)--Mobile device failures are having an increasingly significant impact on the day-to-day operations of businesse
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Mobility, Infrastructure, Configuration, Monitoring, Operations (BCOM), Mobile Devices, Government, Healthcare, Manufacturing, Retail & Distribution
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