What Happens When Users Come Back to Offices?

By
Phil Edholm
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05/19/2020 - 12:22
Those same networks have been scaling to deal with video streaming and other services but have had to invest heavily to manage the increased demand of business video...
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Operations, Mobility, Infrastructure, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Audio & Video Conferencing, Technology, COVID-19
Scenarios for Post-COVID-19 Business Communications

Scenarios for Post-COVID-19 Business Communications

By
Marty Parker
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04/23/2020 - 09:03
While we are in this “stay at home” period, aren’t we all thinking about what our lives and jobs are going to be like after this pandemic? There are lots of questions to...
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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Manufacturing, COVID-19
Is Your Infrastructure Ready for VOIP?

Is Your Infrastructure Ready for VoIP?

By
Melissa Swartz
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10/25/2019 - 14:12
How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and identifies...
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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing, network assessment, VoIP
Why Customer Experience (Lack of) Could Literally 'Kill' Your Organization, Part 2

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 2

By
Stephen Leaden
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10/08/2019 - 13:44
According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.
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Team Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX)
Identifying Requirements: User Input is Key

Identifying Requirements: User Input is Key

By
Melissa Swartz
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10/01/2019 - 10:57
Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.
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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing, requirements
Starting Your Search for New Voice Communications Technology

Starting Your Search for New Voice Communication Technology

By
Melissa Swartz
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09/12/2019 - 12:46
You know it’s time to replace your existing phone system. But where do you start to find a replacement?
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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing
Why Customer Experience (Lack of) Could Literally 'Kill' Your Organization, Part 1

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 1

By
Stephen Leaden
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08/23/2019 - 13:51
No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.
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Team Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX), omni-channel
5 Signs That It's (Past) Time To Replace Your Phone System

5 Signs That It’s (Past) Time to Replace Your Phone System

By
Melissa Swartz
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08/14/2019 - 11:36
How do you know when it’s really time to replace the system?
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Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat)
Cloud or Premise - Which One Is Right For You?

Cloud or Premise – Which One Is Right For You?

By
Stephen Leaden
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02/07/2019 - 15:18
Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just that...
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Unified Communication as a Service (UCaaS), Contact Center as a Service (CCaaS)
A Guide to Porting Numbers

A Guide to Porting Numbers

By
Melissa Swartz
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06/22/2018 - 10:57
Most of the projects that I work on, large and small, at some point require porting of numbers from one carrier to another. Moving toll free numbers from one carrier to...
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Infrastructure
What's More Important in Your UC Spend: TCO or ROI?

What’s More Important in Your UC Spend: TCO or ROI?

By
Sara Uzel
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04/10/2018 - 10:56
In my view, the more valuable approach is to assess the impact on ROI of new functions and capabilities on productivity, customer satisfaction, and operational cost...
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Unified Communication, total cost of ownership (TCO), return on investment (ROI)
Customer Touchpoints - Creating an Effective Strategy

Customer Touchpoints - Creating an Effective Strategy

By
Sara Uzel
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02/27/2018 - 12:18
A “Customer Contact Strategy” incorporates every aspect of the customer relationship with the business. Understanding customer preferences is part of that strategy...
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Unified Communication