CCaaS and UCaaS: Better Together?

By
Blair Pleasant
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05/17/2022 - 15:03

In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service)

BCStrategies Impressions of Enterprise Connect 2022 - Part 1

By
Blair Pleasant
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03/31/2022 - 14:23

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022, hybrid work,  room systems, UCaaS/CCaaS convergence, CX, interoperability, augmented reality, the metaverse, cellular integration, low code/no code.

BCStrategies Predictions for 2022

By
Jim Burton
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01/11/2022 - 12:07

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

What’s New in the CCaaS World?

By
Blair Pleasant
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05/13/2021 - 16:46

In this Industry Buzz podcast, the BCStrategies Experts discuss trends in CCaaS. Blair Pleasant moderates the conversation, with Elizabeth English and Nicolas DeKouchkovsky. Topics include ...

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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Contact Center as a Service (CCaaS)

A Conversation About Conversational AI

By
Blair Pleasant
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02/12/2021 - 08:00

In this special edition Industry Buzz podcast, BCStrategies invites special guests Mike Nelson and Kane Simms of VUX World to join in the conversation. Today's...

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Infrastructure, Operations, Mobility, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Artificial Intelligence (AI)

WebexOne is a Winner

By
Blair Pleasant
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12/14/2020 - 11:33

In this Industry Buzz podcast, the BCStrategies Experts discuss the recent Cisco virtual WebexOne event and the many announcements Cisco made at the event. Blair Pleasant moderates the...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Cisco, WebexOne

BCStrategies: 2020 Preview

By
Jim Burton
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01/07/2020 - 13:45

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020. BC Experts in the discussion include Marty Parker, Joseph Williams, Phil...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Avaya, mobile apps, AI, machine learning, natural language processing, consumerization, natural language understanding, video first, huddle rooms, NC9-1-1, analytics, commodification, actionable insights, Zoom

BCStrategies: Reflecting on 2019

By
Jim Burton
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12/31/2019 - 12:39

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, CPaaS, PBX, huddle rooms, Crestron, Zoom, customer engagement, Microsoft Teams

Musings From the 8th re:Invent Conference: Amazon Connect Takes Center Stage

By
Nicolas De Kouchkovsky
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12/18/2019 - 09:40
The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and several...
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Unified Communication, Contact Centers, Amazon Web Services (AWS), re:Invent conference, Amazon Connect, Contact Lens

Contact Centers and Unified Communications: Better Together or Best-of-Breed?

By
Nicolas De Kouchkovsky
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11/04/2019 - 08:57
Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...
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Unified Communication, Contact Centers, Contact Center as a Service (CCaaS)
Musings from the Cisco 10th Annual Contact Center Sales Summit

Musings from Cisco 10th Annual Contact Center Sales Summit

By
Nicolas De Kouchkovsky
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09/24/2019 - 08:32
Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its...
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Unified Communication, Team Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Cisco Contact Center Sales Summit, Webex Meetings, Webex Teams, cognitive collaboration vision, Artificial Intelligence (AI), Voicea. Cloudcherry
Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

By
Nicolas De Kouchkovsky
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08/13/2019 - 12:31
In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
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Unified Communication, Team Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics