Last week, Microsoft announced that starting in July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX systems to...
For several years, the way in which we discuss interactive communications has become stagnant, cliché, and I would argue, non-descriptive. Realities are with the advent...
Imagicle, market leader in the UC apps space, develops applications helping companies to make their communications faster, smarter and easier, either on-...
ThousandEyes, developer of a cloud-based Network Intelligence platform that uses synthetic transaction monitoring to test application delivery performance and network...
8x8 has announced several enhancements and new capabilities for the 8x8 Virtual Contact Center (VCC) solution. As part of the enhancements, 8x8 is introducing new...
New research available from Dimension Data’s “Digital Workplace Report: Transforming Your Business” has provided several new insights into the trends driving the new...
Having attended a few Perspectives events, I can say that Genband has a distinct way of framing the problem set, and more than ever, this year’s rendition marks a clear...
The customer interaction and service market is undergoing profound changes. ServiceNow is one of the most successful SaaS companies. Now the undisputed leader of the...
ALE announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing...
Businesses need take advantage of the varied methods of communication available to them, because if they don’t, their competitors will. But there’s a fine line to tread...