NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

By
BCStrategies
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12/22/2022 - 00:00
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)
Lumen Analyst and Consultant Forum

Lumen’s Analyst and Consultant Forum - Palm Trees and Platforms

By
Blair Pleasant
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03/11/2022 - 13:51
CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...
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Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN), Lumen Analyst and Consultant Forum

Lumen

 

Our company was born of the 4th Industrial Revolution

Lumen is a multinational technology company that enables companies to capitalize on emerging...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN)
Vendor Profile

3CLogic Announces Enhanced SMS Capabilities for ServiceNow in Upcoming Spring Release

By
BCStrategies
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01/26/2022 - 00:00
Cloud Call Center provider to complement voice solution with new two-way SMS, advanced text routing, and integrated reporting features.
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Unified Communication, Contact Centers, SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), 3CLogic, ServiceNow, SMS

8x8 To Acquire Fuze

By
BCStrategies
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12/02/2021 - 08:00
Deal accelerates 8x8 XCaaS innovation and global enterprise momentum for integrated cloud communications and contact center solution.
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Team Collaboration, Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 XCaaS™

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

By
BCStrategies
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11/20/2021 - 08:00
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective.
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Google Cloud Contact Center Artificial Intelligencea (CCAI), NICE CXone

8x8 Delivers New XCaaS™ Enterprise Meetings Capabilities For Improved Company-Wide Collaboration

By
BCStrategies
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10/29/2021 - 10:00
New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
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Team Collaboration, Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 XCaaS™

NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

By
BCStrategies
-
10/29/2021 - 10:00
The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-...
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business

8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce

By
BCStrategies
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09/28/2021 - 11:52
Delivers Composed Experience for High Volume Call Handling, Allowing for Productive and Personalized Engagements from Anywhere
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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 Frontdesk

8x8 Announces New Distribution Agreement With SYNNEX Corporation

By
BCStrategies
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08/25/2021 - 16:35
Fortune 200 Multinational Company to Provide 8x8 XCaaS to Resellers in North Americ
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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, SYNNEX

8x8 XCaaS Sets New Industry Standard For Reliability; Delivers First Financially-Backed, Platform-Wide 99.999% Global SLA Across Both UCaaS And CCaaS

By
BCStrategies
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08/12/2021 - 14:58
8x8 XCaaS now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce.
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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 XCaaS (eXperience Communications as a Service)

Microsoft and BT announce partnership to shape the future of voice calling

By
BCStrategies
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07/30/2021 - 09:12
Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries
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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Messaging (Email, Voicemail, SMS, Chat), Operator Connect, Microsoft Teams