Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

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BCStrategies
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05/26/2022 - 07:00
Strategic partnership and Advanced Integration addresses complex compliance requirements and distributed workforce challenges.
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Intelligent Voice Limited, compliance oversight

Avaya Cloud Office™ Expands Global Availability and Offers New Features That Simplify the Way Organizations Communicate

By
BCStrategies
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05/26/2022 - 07:00
Garnering global acclaim for enabling comprehensive communications, Avaya Cloud Office gives employees a modern, consolidated and streamlined workspace, while customers...
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Operations, Contact Center, Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Avaya Cloud Office® by RingCentral, Avaya OneCloud platform

Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives

By
BCStrategies
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03/01/2022 - 14:37
Consilium becomes a SAP PartnerEdge Partner to expand SAP-Centric IP and CX solutions.
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), SAP PartnerEdge partner

Fuze Releases Platform Updates to Strengthen Evolving Hybrid Worker Needs

By
BCStrategies
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01/07/2022 - 07:00
New capabilities, including chat-based routing for Fuze Contact Center, enhance productivity and collaboration across distributed teams.
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud

Avaya Cloud Office® Enables The Learning People to Deliver Exceptional Education Experiences

By
BCStrategies
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12/17/2021 - 12:39
The Learning People provide curated career counseling and online training for more than 35,000 students, many of whom have landed careers in the tech industry with the...
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Operations, Contact Center, Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, The Learning People, Avaya Cloud Office UCaaS solution

Fuze Unveils Fuze 7, the Next Evolution for Fuze Desktop

By
BCStrategies
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12/17/2021 - 12:13
Latest version to enhance hybrid worker communications experiences with new desktop application features. The next generation platform gives users access to faster...
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze 7

Ribbon Extends Cloud SBC Leadership with a Cloud Native Offer for the Edge

By
BCStrategies
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12/10/2021 - 08:00
SBC CNe Edge leverages microservices, containers and Kubernetes to enhance performance and scalability, and automate operations in public and private clouds.
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Team Collaboration, Contact Center, Unified Communication, UCaaS, Hybrid Cloud, Finance, SBC CNe Edge, Ribbon

Consilium Partners with Non-Profit Organizations to Advance their Missions

By
BCStrategies
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12/09/2021 - 10:00
In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by...
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniAgent Mobile

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

By
BCStrategies
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12/08/2021 - 10:00
The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability...
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Five9 Virtual Voiceover, Five9 Inference Studio 7

Introducing Microsoft Teams Essentials

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BCStrategies
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12/02/2021 - 08:00
New Teams offering designed for small businesses delivers meetings, chat and collaboration for the lowest price in the market today.
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Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, UCaaS, Hybrid Cloud, Microsoft Teams Essentials

RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC

By
BCStrategies
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11/17/2021 - 08:00
RingCentral upgrades the entire Microsoft Teams telephony experience with advanced phone capabilities, SMS, Voicemail, Fax, and call-to-web.
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Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, UCaaS, Hybrid Cloud, Microsoft Teams, RingCentral MVP™ (Message Video Phone™)

Fuze Releases Platform Updates to Strengthen Hybrid Worker Communications Experiences

By
BCStrategies
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10/28/2021 - 13:05
New mobile, meetings, and integration capabilities enable improved collaboration and productivity across the distributed workforce
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud