The End of An Era - RIP to the Premises PBX

By
Phil Edholm
-
11/11/2021 - 10:28
Yesterday, Mitel announced that they were entering into a relationship to have RingCentral MVP becomes the UCaaS migration offer to be made to the existing (and future)...
Tags
All Tags:
Operations, Video Collaboration, Team Collaboration, Contact Center, Infrastructure, Business Phone Systems, Unified Communication, Mobile Clients, RingCentral MVP, UCaaS, UC-as-a-Service (UCaaS)
Ooma AirDial

What do you do when copper is no longer available? Can Wireless replace your aging POTS lines?

By
Phil Edholm
-
11/01/2021 - 09:59
A major challenge for many businesses is the gradual elimination of the traditional copper line or POTS basic telephony service.
Tags
All Tags:
Unified Communication, Mobility, Infrastructure, Team Collaboration, WebRTC, Wireless Networks (Wi-Fi), Mobile Devices, Mobile Clients

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

By
BCStrategies
-
07/23/2021 - 10:10
GoContact’s cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. Terms were not disclosed.
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact

Broadvoice Offers 100% Uptime Service Level Agreement

By
BCStrategies
-
06/24/2021 - 18:17
Industrywide SLAs for voice services typically are 99.9 percent, which means customers should expect 8 hours, 46 minutes of downtime annually. That could cost a business...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients

Spotlight on Session Border Controllers – State of the Market and Outlook for 2021

By
Jon Arnold
-
12/01/2020 - 09:50
From time to time I’ll do a spotlight feature, usually focused on a particular technology that’s important to the collaboration space. This time around, the format is an...
Tags
All Tags:
Mobility, Infrastructure, Operations, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, WebRTC, Collaboration Suites, Quality of Service (QOS), Security, Federation, SIP Trunking, MPLS, Mobile Clients, SBCs

Introducing Journey’s Zero Knowledge Identity Network

By
Jim Burton
-
05/06/2020 - 08:00

In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Brett Shockley, CEO of Journey, and Alex Shockley, President of Journey.

Tags
All Tags:
Contact Centers, Security, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Technology, Brett Shockley, Alex Shockley, Zero Knowledge Identity Network, Journey, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Overview & Use Cases

By
Journey
-
04/23/2020 - 14:37

This short video by Alex Shockley, President of Journey, gives an overview of Journey's capabilities and shows some of the ways that Journey's identity solution can be deployed to solve common...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey in the Contact Center Video

By
Journey
-
04/22/2020 - 13:18

In this brief video, Journey CEO Brett Shockley provides his thoughts on the trends in fraud and user experience in the Contact Center, and how businesses can increase their security posture...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Interview with Journey CEO, Brett Shockley

By
Journey
-
04/22/2020 - 12:59

In this interview with Futurist Kevin Benedict, Journey’s CEO Brett Shockley discusses the cyber security threat landscape, and how businesses can solve for security, privacy, and customer...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Unlocking Growth in the Networked Era

By
Journey
-
04/22/2020 - 12:55

In this article, VP of Product Management Mark Bakies from Journey dives into the state of fraud in today’s world, and explains what businesses need to be thinking about regarding security...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Use Case Overviews

By
Journey
-
04/22/2020 - 12:51

This document explains at a high level the ways that Journey’s security and identity solutions can be deployed by businesses to solve for security, privacy and customer experience.

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Solution Overview Brochure

By
Journey
-
04/22/2020 - 12:29

This brochure provides an overview to Journey’s security model, leveraging identity as the root of trust. In this document, we provide an overview of how our solution can help businesses and some...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience