Cloud Connections 2023

Cloud Connections

By
Blair Pleasant
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01/26/2023 - 14:19
I had the opportunity to attend and participate in the Cloud Communications Alliance (CCA) Cloud Connections 2023 event in Ft. Lauderdale recently.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

By
BCStrategies
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01/11/2023 - 09:42
Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing
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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact, CCaaS, Broadvoice®

Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

By
BCStrategies
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01/09/2023 - 07:00
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
Blair Pleasant and Alan Masarek

Alan Masarek Discusses Avaya’s Future

By
Blair Pleasant
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01/03/2023 - 12:24
I recently had the opportunity to interview Avaya CEO Alan Masarek to discuss his plans for Avaya and its future. I posed questions from the Avaya customer and channel...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Innovation Without Disruption, Avaya Experience Platform

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

By
BCStrategies
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12/22/2022 - 00:00
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)
TalkingHeadz Podcasts

TalkingHeadz Podcast: Jeff Lawson of Twilio

By
Dave Michels
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12/19/2022 - 07:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Jeff Lawson

Watch This Space Podcast: Zoom + Tesla, Twilio and Digital Execution, Mavenir and Industry 4.0, and 2022 Takeaways

By
Jon Arnold
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12/12/2022 - 15:00

Jon attended three more industry conferences during November. In this podcast with co-host Chris Fine, they explore the future of work implications – and there are many. Being the December episode...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Zoom, Tesla, Mavenir, Twilio

Zoom

 

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications...

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Mobility, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication
Vendor Profile
Zoomtopia 2022

Zoomtopia 2022 – Email, Spots, and More

By
Blair Pleasant
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11/15/2022 - 09:55
There was a lot of buzz and new announcements at Zoomtopia 2022. The big announcements included the introduction of Zoom email and calendar, as well as Spots. I focused...
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Infrastructure, Operations, Contact Center, Unified Communication

Watch This Space Podcast: October Events Roundup – Surveillance, Audio Watermarking, Intelligent Customer Service, Private 5G and Another SIPtones Gig

By
Jon Arnold
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11/05/2022 - 00:00

Industry conferences were in full swing last month, and the topics in this title provide a sense of what BCStrategies' Jon Arnold and co-host Chris Fine talked about in this episode. October...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, intelligent customer service, audio watermarking, private 5G
NICE Analyst Summet 2022

Life is Like a Camel – What I Learned at the NICE Analyst Summit

By
Blair Pleasant
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11/03/2022 - 14:40
I recently attended NICE’s analyst summit in Marrakech, Morocco. It was gratifying to hear NICE solidify the vision that was laid out to the analysts last year and the...
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Infrastructure, Operations, Contact Center, Unified Communication, NICE’s analyst summit, NICE FluenCX, CXi
TalkingHeadz Podcasts

TalkingHeadz Podcast: Einat Weiss of NICE

By
Dave Michels
-
11/03/2022 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Einat Weiss