NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

By
BCStrategies
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12/22/2022 - 00:00
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

Watch This Space Podcast: Channel Partners Expo - Money Talks, Muddling Through Hybrid, HP Acquires Poly

By
Jon Arnold
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05/17/2022 - 07:00

With in-person conferences back in full swing now, BCStrategies' Jon Arnold and Chris Fine had some follow-on takes on Enterprise Connect, along with perspectives from the Channel Partners Expo...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Enterprise Connect 2022, Channel Partners Expo
TalkingHeadz Podcasts

TalkingHeadz Podcast: Brian Beutler of Alianza

By
Dave Michels
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05/16/2022 - 07:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Gregg Johnson, Invoca

Video vs. Avatars

By
Kevin Kieller
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05/12/2022 - 09:25

We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place? In this video podcast, the moderator is...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, avatars, video fatigue

Multi-Vendor vs. Single-Vendor Ecosystems

By
Phil Edholm
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04/12/2022 - 16:17

The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems. Cisco has chosen to take the Apple approach of a vertically integrated...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS, multi-vendor

Watch This Space Podcast: Enterprise Connect Recap - The Return to In-Person Industry Events!

By
Jon Arnold
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04/11/2022 - 07:00

The title says it all, and with Spring and baseball around the corner, the timing was great for Enterprise Connect 2022. This is the most important event in the communications technology space,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Enterprise Connect 2022
TalkingHeadz Podcasts

TalkingHeadz Podcast: Gregg Johnson of Invoca

By
Dave Michels
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04/03/2022 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Gregg Johnson, Invoca

BCStrategies Impressions of Enterprise Connect 2022 - Part 2

By
Kevin Kieller
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04/01/2022 - 13:05

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. In part 2, ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022

BCStrategies Impressions of Enterprise Connect 2022 - Part 1

By
Blair Pleasant
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03/31/2022 - 14:23

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022, hybrid work,  room systems, UCaaS/CCaaS convergence, CX, interoperability, augmented reality, the metaverse, cellular integration, low code/no code.
Empathy in Action

A Response to Empathy in Action, Chapter 12 - The Empathy Transformation

By
Stephen Leaden
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03/29/2022 - 15:11
The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry...
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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Empathy in Action, Tony Bates, Dr. Natalie Petouhoff, How to Deliver Great Customer Experiences at Scale
Empathy in Action

Is Good Employee Experience Necessary for Company Success?

By
Robert Harris
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03/29/2022 - 10:17
Every industry is full of information, webinars and buzzwords around both Customer Experience and Employee experience. Are they both critical to success in the new...
Robert Harris
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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Empathy in Action, Tony Bates, Dr. Natalie Petouhoff, How to Deliver Great Customer Experiences at Scale
Empathy in Action

Empathy in Action – Book Review, an Analyst’s Perspective

By
Jon Arnold
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03/29/2022 - 08:27
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership...
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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Empathy in Action, Tony Bates, Dr. Natalie Petouhoff, How to Deliver Great Customer Experiences at Scale