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OnX Canada Adds Cisco SD-WAN as a Service to Communications Practice Portfolio

TORONTO--(BUSINESS WIRE)--OnX Canada, a leading cloud and application solution provider that serves businesses, healthcare organizations, and government agencie

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Infrastructure, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, SIP Trunking, MPLS, Software Defined Networking (SDN), Energy and Utilities, Government, Healthcare, Technology

Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

Nicolas De Kouchkovsky

08/13/2019 - 12:31

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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Unified Communication, Team Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics

PBX-Change Becomes the First Cisco Unified Communications Provider in...

PBX-Change, a leading provider of Cisco Unified Communications (UC) Services, and Solutions, is now the first company in Tampa to become authorized for Cisco

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, SaaS, Cloud Apps, Technology

T-Mobile Achieves World’s First Standalone 5G Data Session on a Multi-Vendor Radio and Core Network

BELLEVUE, Wash.--(BUSINESS WIRE)--Add another one to the win column. T-Mobile (NASDAQ: TMUS) just pulled off the first standalone end-to-end 5G data session in

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Mobility, Infrastructure, Quality of Service (QOS), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Manufacturing, Media/Publishing, Professional Services, Technology

The Industrial Internet Consortium and the Trusted IoT Alliance...

Organizations to collaborate on trusted IoT best practices and global challenges (PRWeb July 10, 2019) Read the full story at

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Infrastructure, Team Collaboration, Fixed-Mobile Convergence (FMC), Government, Retail & Distribution, Technology, Transportation

NICE COMPASS Real-Time Recording Reconciliation Now Supports IPC Unigy Environments

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE COMPASS Real-Time Recording Reconciliation Now Supports IPC Unigy Environments

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Infrastructure, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Healthcare, Professional Services, Retail & Distribution, Technology

OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

LOS ANGELES--(BUSINESS WIRE)--OpenMethods, a leader in omnichannel and CTI integration solutions, today announced new features to their next generation Interact

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Customer Relationship Management (CRM), SaaS, Cloud Apps, Technology

NovelVox Releases Cisco Finesse Mobile Agent App Version 2.0: Deliver...

Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), SIP Trunking, MPLS, Configuration, Monitoring, Operations (BCOM), Mobile Devices, Mobile Clients, Banking and Investment, Education, Government, Healthcare, Retail & Distribution, Technology, Transportation

CallCabinet Partners with Call Journey for Groundbreaking SaaS Contact...

Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings (PRWeb June 11, 2019) Re

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Team Collaboration, Unified Communication, Contact Centers, SaaS, Cloud Apps, Technology

Utelogy Demonstrates Cisco Webex Room / Telepresence Touch Integration

Utelogy’s huddle room demonstrations at InfoComm 2019 include Cisco’s Webex Room Series and Telepresence SX Series Codec integration with general availabilit

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Infrastructure, Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Technology

CBTS Announces Cisco-Based “Cloud Calling” Solution

CINCINNATI--(BUSINESS WIRE)--CBTS, a leading technology provider that delivers communications, cloud, infrastructure, and consulting solutions to clients across

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Professional Services, Technology