Nextiva announced the official launch of NextOS, its new platform that utilizes Artificial Intelligence (AI) and Machine Learning.
Will AI Replace the Humans in the Contact Center? The short answer is yes.
Recently, at Enterprise Connect, I met with several vendors ranging from those providing team collaboration applications, to many forms of tools for the contact...
NewVoiceMedia announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified,...
Volar Mobile uses Zang Cloud's CPaaS to bring the power of SMS to non-profits and businesses
Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc.
(PRWeb March 07, 2018)
New agent experience extends CxEngage’s omnichannel functionality to CRM for increased agent productivity and a personalized customer experience
Arrow Connect IoT platform now integrated with Zang Workflow, bringing smart technologies to the Cloud