Hurricanes Are No Match for the City of Atlantic Beach

By
Blair Pleasant
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12/10/2018 - 18:21

Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Contact Centers, Telephony (VoIP, AA, IVR), Government, Mitel MiVoice Connect communications system

Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

By
RingCentral
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12/10/2018 - 16:44
For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Plan, Manage, Improve: Three Steps to Get the Best From Your Agents

By
RingCentral
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12/10/2018 - 15:49
Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Digital Workplace of the Future: Enabling Human Communication in Your Workplace

By
RingCentral
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12/10/2018 - 15:23
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers,...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieve Perfect Harmony with a Collaborative Contact Center

By
RingCentral
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12/10/2018 - 14:29
Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues –...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Optimized Contact Centers: Focused Agents and Relaxed Supervisors

By
RingCentral
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12/10/2018 - 13:27
RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieving Communications Agility with a Cloud Network

By
RingCentral
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12/10/2018 - 13:25
Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Disruptive Customer Engagement

By
RingCentral
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12/10/2018 - 13:19
Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

New Research Reveals 75 Percent of Customers Still Favor Live Agent Support for Customer Service

By
BCStrategies
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12/06/2018 - 23:32

New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot...

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Contact Centers, Technology, Healthcare, Dennis Fois, NewVoiceMedia’s Serial Switchers Swayed by Sentiment study

Evolve your Contact Center to an Omnichannel Experience, Encompassing Bots, AI

By
Blair Pleasant
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12/06/2018 - 09:42

Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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Unified Communication, Contact Centers

Vonage – Hitting the Trifecta

By
Blair Pleasant
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12/04/2018 - 12:02

One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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Collaboration, Infrastructure / Operations, Mobility, Unified Communication, NewVoiceMedia, Alan Masarek, Vonage Business, Nexmo, TokBox, Dennis Fois, Jay Patel

How Chatbots are Making Life Easier for Online Sellers

By
Patrick Foster
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11/30/2018 - 12:58

Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using...

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Mobility, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, chatbots

What Your Business Needs To Know About APIs

By
Victoria Greene
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11/30/2018 - 12:43

So if you’ve heard of APIs but never had a strong grasp of what they actually are — or why anyone would, or should, care about them — then you’re not alone. But they’...

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Mobility, Infrastructure / Operations, Unified Communication, Technology, Application Programming Interface (API)

Smooch - The Babel Fish of Texting

By
Michael Finneran
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11/29/2018 - 18:50

According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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Mobility, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Smooch, SMS, Rich Communications Service (RCS)

Your Journey to the Cloud: What to Look for in a UCaaS Service Provider

By
Dean Manzoori
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11/28/2018 - 16:15

The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-...

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Unified Communication, UCaaS, Hybrid Cloud, Technology, workforce engagement management (WEM), workforce optimization (WFO)

Trends in Business Process Communications

By
Phil Edholm
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11/28/2018 - 15:40
In this Industry Buzz podcast, the BCStrategies Experts discuss trends in Business Process Communications, and in particular, what is changing.
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Infrastructure / Operations, Mobility, Collaboration, Unified Communication, Contact Centers, Collaboration Suites

The “Hidden” Value of UC Cloud Services

By
Stephen Leaden
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11/27/2018 - 15:26

Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for cloud do not carry the same detailed bill...

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Unified Communication, AT&T Collaborate

Jabra Launches Evolve 65t, World’s First True Wireless Earbuds Engineered for Business Use

By
BCStrategies
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11/27/2018 - 14:36

The new edition to the market-leading Evolve range of professional headsets marks yet another engineering milestone for Jabra, as the pioneer of the world’s first...

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Unified Communication, Audio & Video Conferencing, Phones, Headsets & Hardware, Jabra Evolve 65t

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