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NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

BCStrategies

12/22/2022 - 00:00

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...

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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications...

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Mobility, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication

Vendor Profile

Zoomtopia 2022 – Email, Spots, and More

Blair Pleasant

11/15/2022 - 09:55

There was a lot of buzz and new announcements at Zoomtopia 2022. The big announcements included the introduction of Zoom email and calendar, as well as Spots. I focused...

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Infrastructure, Operations, Contact Center, Unified Communication

Watch This Space Podcast: October Events Roundup – Surveillance, Audio Watermarking, Intelligent Customer Service, Private 5G and Another SIPtones Gig

Jon Arnold

11/05/2022 - 00:00

Industry conferences were in full swing last month, and the topics in this title provide a sense of what BCStrategies' Jon Arnold and co-host Chris Fine talked about in this episode. October...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, intelligent customer service, audio watermarking, private 5G

Life is Like a Camel – What I Learned at the NICE Analyst Summit

Blair Pleasant

11/03/2022 - 14:40

I recently attended NICE’s analyst summit in Marrakech, Morocco. It was gratifying to hear NICE solidify the vision that was laid out to the analysts last year and the...

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Infrastructure, Operations, Contact Center, Unified Communication, NICE’s analyst summit, NICE FluenCX, CXi

TalkingHeadz Podcast: Einat Weiss of NICE

Dave Michels

11/03/2022 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Einat Weiss

Watch This Space Podcast: Quiet Firing, Return to Office, and Digital HQ from Salesforce

Jon Arnold

10/13/2022 - 00:00

The hybrid work pendulum continues swinging back and forth. In this episode BCStrategies' Jon Arnold and co-host Chris Fine look at quiet firing. They also examine new drivers for evolving...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, quiet firing, Salesforce Digital HQ

TalkingHeadz Podcast: Alan Masarek of Avaya

Dave Michels

09/30/2022 - 11:48

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Alan Masarek

Avaya and the Voice of the Channel

Blair Pleasant

09/28/2022 - 12:45

With a new CEO and relatively new North America Channel Chief, Avaya has been on a mission to listen to and engage with its channel partners to better understand their...

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Infrastructure, Operations, Contact Center, Unified Communication, Alan Masarek, John Lindsley, Avaya IP Office, Avaya Cloud Office, Avaya Partner Community Council

Watch This Space Podcast: Crashing Tech Stocks and Quiet Quitting - is There a Connection?

Jon Arnold

09/17/2022 - 00:00

Quiet quitting has become the nom du jour in hybrid work circles, and in this episode, we examine the implications, as well as if there might be a connection to what’s behind the drastic falloff...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, collaboration, hybrid work

More on the Mitel-RingCentral Partnership

Blair Pleasant

09/06/2022 - 14:03

In this video interview, BCStrategies’ Blair Pleasant speaks with Karthik Arumugam, SVP of the RingCentral-Mitel partnership to discuss the partnership, the migration...

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Karthik Arumugam