In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.
Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center
Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
(PRWeb June 10, 2019
Aragon examines 13 providers in a market that is transitioning from traditional offerings to cloud and AI-based offerings.
(PRWeb May 30, 2019)
Redefine Agent experience with a complete 360-degree view of the customer, using the Cisco Finesse 12.0 Ready Unified Agent Desktop by NovelVox
Avtex, the global leader in CX solutions, and Call Journey, the leading pioneer in Conversation Analytics, improve customer experience with the use of voice
The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...
Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...