In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
PBX-Change, a leading provider of Cisco Unified Communications (UC) Services, and Solutions, is now the first company in Tampa to become authorized for Cisco
Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center
Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings
(PRWeb June 11, 2019)
Aragon examines 13 providers in a market that is transitioning from traditional offerings to cloud and AI-based offerings.
(PRWeb May 30, 2019)
SAN FRANCISCO, May 28, 2019 /PRNewswire/ -- The global team collaboration software market size is poised to reach USD 16.60 billion by 2025, according to a n
Redefine Agent experience with a complete 360-degree view of the customer, using the Cisco Finesse 12.0 Ready Unified Agent Desktop by NovelVox
DALLAS--(BUSINESS WIRE)--Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today that Cisco has sele