Search

Social, Social, Social

Blair Pleasant

01/31/2011 - 13:30

Voice communications is still critical, even in a social world, and social business tools need to be supplemented by and integrated with UC and voice communication...

Tags

All Tags:

Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Social Business, Mobile Clients, unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila

IBM Provides for the Cloud and Smart Phones

Robbie Pleasant

01/30/2011 - 13:30

IBM has announced a new initiative, designed to provide organizations with a broad support for smart phones and cloud delivery models. In order to help enable a social...

Tags

Buzz Aldrin at Plantronics' 50th Anniversary Launch

Blair Pleasant

01/27/2011 - 13:30

At Plantronics' 50th anniversary event, Buzz Aldrin discusses his moon landing and the role that Plantronics played.

Tags

All Tags:

unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila

UCStrategies Experts Discuss Upcoming Conference Season

Jim Burton

01/26/2011 - 13:30

The UCStrategies UC experts discuss the unified communications tracks at the various upcoming conferences: Lotusphere, IT Expo, Enterprise Connect, the UC Summt, and Interop. The UC expert panel...

Tags

All Tags:

unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila

Siemens Simplifies UC Deployments

Robbie Pleasant

01/26/2011 - 13:30

Siemens Enterprise Communications (SEN) has recently introduced the OpenScale Service Packages, leveraging its Unified Communications experience to eliminate complexity...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Business Process & Workflows (CEBP), Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila, Siemens, OpenScale, Siemens Enterprise Communications

Plantronics Celebrates Turning 50 by Improving its Unified Communications Portfolio

Robbie Pleasant

01/26/2011 - 13:30

Plantronics, celebrating its 50-year milestone, has announced new additions to its Unified Communications portfolio. Along with the added services and products, which...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Collaboration Suites, Wireless Networks (Wi-Fi), unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila, Plantronics, headset, UCStrategies

Ticketmaster Talks About Serving Customers Right

Blair Pleasant

01/25/2011 - 13:30

Ticketmaster's Elizabeth Gotto discusses how the company is using Alcatel-Lucent Enterprise solutions to create a "dynamic customer front door," reduce costs, and improve agent efficiency.

Tags

All Tags:

unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila

Alcatel-Lucent Enterprise Gets Social Engaged

Blair Pleasant

01/23/2011 - 13:30

Alcatel-Lucent Enteprise introduced Genesys Social Engagement, a solution to analyze, prioritize, and route social media interactions.

Tags

All Tags:

Infrastructure, Unified Communication, Instant Messaging & Presence (IM), Configuration, Monitoring, Operations (BCOM), Professional Services, unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila, Alcatel-Lucent Enterprise, Genesys, social media, Social Engagement

Hosted Solutions For SMB

Dave Michels

01/23/2011 - 13:30

Hosted voice can make a lot of sense. The providers will all look similar at first, but they actually vary quite a bit. It takes quite a bit of effort to compare...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Contact Centers, Collaboration Suites, Quality of Service (QOS), unified communications, UCStrategies, IP, VoIP, business process, business processes, Pam Avila

Alteva - Adding Value to Video and Hosted UC

Jon Arnold

01/16/2011 - 13:30

Last week, Alteva - a company I've long been a fan of - announced a nice twist to make not just video more interesting for businesses, but by extension, UC as well...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Audio & Video Conferencing, SIP Trunking, MPLS, Banking and Investment, unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila

New, Hot and Different for UC in 2011

Jim Burton

01/12/2011 - 13:30

In this week's podcast, the UCStrategies experts address what they view as new, hot and different for UC in 2011 from the view of the enterprise and SMBs, including emphasis on deployment,...

Tags

All Tags:

Mobility, Team Collaboration, Business Process & Workflows (CEBP), unified communications, UC Strategies, IP, VoIP, business process, business processes, Pam Avila

Aspect Unified IP 7 Platform Provides Next-Generation Customer Contact

Robbie Pleasant

01/12/2011 - 13:30

Aspect has announced that its Aspect Unified IP 7, a platform designed to power Aspect's unified communications applications for customer contact, has been made...

Tags

All Tags: