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A Recap of Spring Analyst Events

Blair Pleasant

07/21/2023 - 10:46

Conferences are back – with a vengeance. Here’s a recap of the event highlights.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, Zoho, Zoho Zia, Zolo Ulaa, Five9, NICE Enlighten AI, Verint Da Vinci AI, AI (artificial intelligence, Avaya Engage, Avaya Experience Platform (AXP), CX (customer experience)

Viva Las Verint!

Blair Pleasant

06/19/2023 - 12:18

“The Art of Innovation” was the theme at Verint’s Engage customer event held in Las Vegas, with over 1,000 customers, partners, and analysts in attendance.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, Verint Engage, Artificial Intelligence (AI), Open CCaaS, Experience Management (XM), Engagement Data Hub, Engagement Data Insights

The Growing Need for Knowledge Management

Blair Pleasant

04/12/2023 - 08:33

With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, knowledge management (KM), knowledge bases, CCaaS, Bloomfire, eGain, Puzzel

Enterprise Connect 2023 – All Abuzz About AI

Blair Pleasant

04/04/2023 - 16:35

“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Enterprise Connect, AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS

Employee Engagement All the Rage at Verint Engage

Blair Pleasant

06/20/2022 - 22:06

At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce

Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

BCStrategies

05/26/2022 - 07:00

Strategic partnership and Advanced Integration addresses complex compliance requirements and distributed workforce challenges.

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Intelligent Voice Limited, compliance oversight

Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

BCStrategies

06/16/2021 - 10:00

Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze Contact Center, Verint Workforce Management

Verint and 8x8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

BCStrategies

01/25/2021 - 14:00

New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise

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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps

TalkingHeadz Podcast: Ryan Hollenbeck, Verint

Dave Michels

07/22/2020 - 09:08

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Contact Center, Unified Communication, Ryan Hollenbeck

Avaya Engage – They’re All-In – Are YOU All-In?

Jon Arnold

02/24/2020 - 11:32

Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put all...

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Unified Communication, UCaaS, Hybrid Cloud, Avaya Cloud Office (ACO), Google, conversational AI, IBM, Nuance, speech biometrics, Verint, WEM, Noble Systems, CX gamification

Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

MELVILLE, N.Y.--(BUSINESS WIRE)-- #ActionableIntelligence--Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boos

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Mobility, Team Collaboration, Mobile Devices, Professional Services

Verint Announces Q2 FY2020 Results with Strong Cloud Growth

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT), a global Actionable Intelligence® leader, today announced results for the three an

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Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Media/Publishing, Professional Services, Technology