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Migrating your on-prem telecom offering to a new cloud-based platform can be easier than you think. Take a look at what a cap and grow strategy is, how it can help, and best practices for...

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Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Technology, UCaaS, Telephony, SaaS

Why Not All Redundancies Are Created Equal

2600Hz Incorporated

09/25/2019 - 08:18

Is your UCaaS or CPaaS solution truly geo-redundant? This whitepaper explores the little-known differences between the majority of solutions claiming redundancy and ones that truly are geo-...

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Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Technology, UCaaS, Telephony, Quality of Service, SaaS

Atmosphere® Communications Platform Data Sheet

IntelePeer

02/12/2019 - 17:18

Atmosphere® Communications Platform lets you seamlessly integrate omni-channel communications into your customer experience and business workflows for a complete communications experience.

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Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Business Process & Workflows (CEBP), Technology, Atmosphere® Engage

Atmosphere® SmartFlows Data Sheet

IntelePeer

02/12/2019 - 17:16

Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows.

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Atmosphere® Messaging Data Sheet

IntelePeer

02/12/2019 - 17:14

With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.

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Atmosphere® Insights Data Sheet

IntelePeer

02/12/2019 - 17:12

Atmosphere® Insights offers analytics, artificial intelligence, and machine learning to provide answers to these questions and more. With intuitive visual dashboards, data streams, and custom...

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Atmosphere® Engage Data Sheet

IntelePeer

02/12/2019 - 17:03

Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts.

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Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

RingCentral

12/10/2018 - 16:44

For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage technology to compete more effectively. Advanced...

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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Plan, Manage, Improve: Three Steps to Get the Best From Your Agents

RingCentral

12/10/2018 - 15:49

Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the best performance from your agents is critical to...

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