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Arkadin Cloud Contact Center for Office 365 Expands Global Reach & Extends Support to Microsoft Skype for Business Online

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UCStrategies Staff

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11/30/2016 - 13:30

Arkadin, an NTT Communications company, announced that businesses can now deploy contact center agents on local cloud infrastructure in the Americas, Europe and Asia...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Arkadin, Clarity Connect Contact Center for Office 365

Is IT Collaborating on Collaboration?

By

Jon Arnold

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11/30/2016 - 13:30

There is no denying that implementing UC can be complex and can deter efforts to go down this path. However, if the business value is there, these issues can be overcome...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Collaboration Suites, Social Business, SaaS, Cloud Apps, Energy and Utilities, unified communications, UCStrategies, IP, VoIP, business process, business processes, AT&T, collaboration

UCStrategies Reports on NextCon16 and BroadSoft Connections

By

Blair Pleasant

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11/29/2016 - 13:30

UCStrategies Experts were in attendance at two recent overlapping events: BroadSoft Connections, and Nextiva NextCon16, which is the topic of this week's Industry Buzz podcast....

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unified communications, UCStrategies, IP, VoIP, business process, business processes, Dave Smith, Broadsoft Connections, Nextiva Nextcon16

Landis Technologies Gets Microsoft Skype for Business-Certified and tekVizionVerified

By

UCStrategies Staff

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11/29/2016 - 13:30

tekVizion has certified interoperability of Landis Technologies' Attendant Pro console with Microsoft Skype for Business. As part of that certification, the Landis...

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Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, tekVizion, Landis Technologies, #tekVizionVerified, Microsoft Skype for Business, Landis Technologies’ Attendant Pro console

Nextiva's NextCon - And What's Next

By

Blair Pleasant

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11/29/2016 - 13:30

Nextiva held its first ever analyst consultant conference recently in Scottsdale, AZ, in conjunction with NextCon16, its partner and customer event. I've been following...

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CPaaS 2.0 and The Next Generation

CPaaS 2.0 and The Next Generation

By

Phil Edholm

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11/29/2016 - 13:30

The topic of Communications Platform as a Service (CPaaS) has become very hot recently. At the BC Summit a couple of weeks ago, I discussed how CPaaS relates to UC and...

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Skype for Business Drives Digital Transformation

By

Joseph Williams

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11/26/2016 - 13:30

Leading the digital transformations enabled by Skype for Business solutions is Microsoft partner Modality Systems . It's important to understand the end-to-end...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Retail & Distribution, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, Modality Systems, Skype for Business, collaboration, Digital Transformation Series events

Digital Disruption & Transformation

By

Blair Pleasant

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11/22/2016 - 13:30

In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry....

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unified communications, UCStrategies, IP, VoIP, business process, business processes

Through the UC Looking Glass into the World of Collaboration

By

Roberta J. Fox

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11/21/2016 - 13:30

The growing demand within businesses for new tools to help improve productivity for both individuals and teams is driving the evolution towards the use of collaboration...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Collaboration Suites, SaaS, Cloud Apps, AT&T UC Voice, unified communications, UCStrategies, IP, VoIP, business process, business processes, collaboration, AT&T Collaborate

Apple Watch - Good Function, No Fashion

By

Michael Finneran

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11/21/2016 - 13:30

So, I got an Apple Watch Series 2 for my birthday - if you drop enough hints, sometimes things work out for you. It took almost a month to get it, and while I've been...

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Energy and Utilities, unified communications, UCStrategies, IP, VoIP, business process, business processes, Apple Watch

Make Money With Secure Faxing for your Medical and Legal Clients

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11/21/2016 - 13:30

The words "internet fax" or FoIP (Fax Over IP) can bring up frustrating memories for IT integrators (or snickers from the uninformed), so when quoting and installing UC...

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Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Banking and Investment, Healthcare, Professional Services, Retail & Distribution, Technology, unified communications, UCStrategies, IP, VoIP, business process, business processes, FoIP (Fax Over IP), Arthur Miller, Pitch + Pivot

Mitel Analyst Conference - Transforming for Digital Transformation

By

Blair Pleasant

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11/20/2016 - 13:30

Digital transformation was the theme at the Mitel analyst/consultant event in Dallas recently, as speaker after speaker talked about the shifts taking place in the...

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