Search

Verint Analyst Days – Lots and Lots of Bots

Blair Pleasant

11/27/2023 - 09:43

Verint recently hosted its industry analyst event, focusing on CX Automation, Open CCaaS, data, and bots – lots and lots of bots.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Verint Open CCaaS Platform, Verint’s Engagement Data Hub (EDH), Verint Enterprise CX, Verint Open CCaaS Mobile app

This Space Podcast: State of Play with Hybrid Work, and Jon’s World Tour Revue - London, Peru, Dubai and the U.S.

Jon Arnold

11/16/2023 - 10:32

Before getting to Jon’s travelogue of industry events, BCStrategies' Jon Arnold and Chris Pine reviewed how businesses are still facing challenges getting hybrid work right, and what vendors are...

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, UC Expo, NICE, Avaya, Cisco WebexOne, SCTC

NICE Analyst Summit 2023 – What Leadership Looks Like, But Some Cautions as Well

Jon Arnold

11/06/2023 - 17:14

NICE is clearly doing a lot of things right, and I’ll start my analysis by summarizing what that looks like.

Tags

All Tags:

NICe CCX Contact Center

Cisco WebexOne – Innovation on Display

Blair Pleasant

11/02/2023 - 00:00

The company made a number of announcements that demonstrate its commitment to the overall communications and collaboration space – and of course, AI innovations.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, WebexOne, Webex Suite, CPaaS, Webex AI Assistant, Webex AI Code, Webex Contact Center, Artificial Intelligence (AI)

Experiencing Incan Ruins and AI – NICE Analyst Summit 2023

Blair Pleasant

10/31/2023 - 12:06

NICE’s recent analyst conference proved that combining the old and the new can bring about amazing results.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Analyst Summit 2023, Barak Eilam, Experience Continuum, Barry Cooper, CX, Artificial Intelligence (AI), Enlighten

Watch This Space Podcast: New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23

Jon Arnold

10/15/2023 - 01:00

In this episode, BCStrategies' Jon Arnold and Chris Pine discuss industry events that they attended together in New York, including the Cloud Communications Alliance Financial Summit. Chris also...

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, UCaaS, CCaaS, CPaaS, Cloud Communications Alliance, CREtech, WorkTech23, Cisco, Google, WestCap

Zoomtopia 2023

Blair Pleasant

10/05/2023 - 12:43

At this week’s Zoomtopia, Zoom revealed a slew of new innovations to make hybrid work more effective for internal and external collaboration.

Tags

All Tags:

Unified Communication, Team Collaboration, Video Collaboration, Zoomtopia, Zoom AICompanion, Zoom Docs

Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions

BCStrategies

09/18/2023 - 00:00

Consilium’s UniAgent Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace

Tags

All Tags:

Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Artificial Intelligence (AI), Zoho

Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?

Jon Arnold

09/12/2023 - 00:00

In this episode, BCStrategies' Jon Arnold and Chris Pine raise some darker realities of how customer service is evolving, and how transformative technologies like AI can be a double-edged sword,...

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, customer service

EPOS EXPAND Vision 1 – A Cool, Compact Webcam

Blair Pleasant

08/28/2023 - 09:58

Recently I had the opportunity to try out the EPOS EXPAND Vision 1, a compact and lightweight 4k webcam that’s easy to set up and use (even for me!), with great audio...

Tags

All Tags:

Unified Communication, Team Collaboration, Video Collaboration, EPOS EXPAND Vision 1, 4k webcam

Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G

Jon Arnold

08/11/2023 - 00:00

In the August episode, the main topic was Jon's experience at the Mobile World Congress event in Shanghai, with some sidebars to his broader impressions of going to China for the first time.

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, 5G

My Perspective on Zoom Perspectives 2023

Blair Pleasant

08/08/2023 - 18:05

At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way.

Tags

All Tags:

Mobility, Unified Communication, Team Collaboration, Contact Center, Video Collaboration, Zoom Perspectives 2023, Artificial Intelligence (AI), John Goulding, Zoom Contact Center, Workvivo