Journey Overview & Use Cases

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Journey
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04/23/2020 - 14:37

This short video by Alex Shockley, President of Journey, gives an overview of Journey's capabilities and shows some of the ways that Journey's identity solution can be deployed to solve common...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey in the Contact Center Video

By
Journey
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04/22/2020 - 13:18

In this brief video, Journey CEO Brett Shockley provides his thoughts on the trends in fraud and user experience in the Contact Center, and how businesses can increase their security posture...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Interview with Journey CEO, Brett Shockley

By
Journey
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04/22/2020 - 12:59

In this interview with Futurist Kevin Benedict, Journey’s CEO Brett Shockley discusses the cyber security threat landscape, and how businesses can solve for security, privacy, and customer...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Unlocking Growth in the Networked Era

By
Journey
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04/22/2020 - 12:55

In this article, VP of Product Management Mark Bakies from Journey dives into the state of fraud in today’s world, and explains what businesses need to be thinking about regarding security...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Use Case Overviews

By
Journey
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04/22/2020 - 12:51

This document explains at a high level the ways that Journey’s security and identity solutions can be deployed by businesses to solve for security, privacy and customer experience.

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Solution Overview Brochure

By
Journey
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04/22/2020 - 12:29

This brochure provides an overview to Journey’s security model, leveraging identity as the root of trust. In this document, we provide an overview of how our solution can help businesses and some...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

NICE Interactions Paris 2019 to Elevate Personal Connections and Drive Exceptional Customer Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the return of NICE Interactions Paris, its annual conference, which will be held on November
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Infrastructure, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Professional Services, Retail & Distribution, Technology

Web Conferencing Software Users Review Vendors for Satisfaction, Revealing Their Top Five Through SoftwareReviews

TORONTO--(BUSINESS WIRE)-- #Awards--SoftwareReviews announces its 2019 Web Conferencing Emotional Footprint Award winners, as determined by software users, who
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Quality of Service (QOS), Banking and Investment, Manufacturing, Technology

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omn
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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

T-Mobile Changes Wireless for Good … Again. Introducing Magenta First Responder

BELLEVUE, Wash.--(BUSINESS WIRE)--Today on Honoring the Nation’s First Responders Day, T-Mobile (NASDAQ: TMUS) CEO John Legere unveiled plans to thank first res
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Infrastructure, Team Collaboration, Collaboration Suites, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Professional Services

OnSeen Unveils Its LiveCare Technology Solution to Developmental...

OnSeen, Platinum Sponsor of the 2019 OPRA Fall Conference, is Offering Provider Attendees Special Discounts on Its LiveCare Implementation and Ongoing Fees
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Mobility, Team Collaboration, SaaS, Cloud Apps, Banking and Investment, Government, Healthcare, Insurance, Professional Services, Retail & Distribution, Technology, Transportation

Hearsay Systems Launches Biometric and PIN App Security to Enhance Secure Client Engagement Via Hearsay Relate

SAN FRANCISCO--(BUSINESS WIRE)--Hearsay Systems, the trusted leader in compliant digital communications and workflow solutions for the financial services indust
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Customer Relationship Management (CRM), Mobile Devices, Mobile Clients, Banking and Investment, Insurance, Manufacturing, Technology