Netherlands Retailer de Bijenkorf Selects Vonage's NewVoiceMedia and Conversation Analyzer Solutions to Transform Customer Service Experience

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BCStrategies
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05/21/2019 - 12:00

de Bijenkorf has signed an agreement for Vonage’s award-winning NewVoiceMedia contact center solution for its Salesforce integration, routing and reporting...

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Unified Communication, Contact Centers, Technology, NewVoiceMedia Conversation Analyzer, de Bijenkorf

8x8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

SAN JOSE, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--
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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Technology

8x8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

SAN JOSE, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--
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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Technology

RingCentral Ranked #1 in UCaaS, Third Year in a Row

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/Cloud?src=hash" target="_blank"gt;#Cloudlt;/agt;--R
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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Professional Services, Technology

RingCentral Ranked #1 in UCaaS, Third Year in a Row

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/Cloud?src=hash" target="_blank"gt;#Cloudlt;/agt;--R
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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Professional Services, Technology

Enghouse Systems Acquires Vidyo, Inc.

Acquisition expands Enghouse Interactive product portfolio MARKHAM, ON and HACKENSACK, NJ, May 15, 2019 /PRNewswire/ - Enghouse Systems Limited (TSX:ENGH) an

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Fixed-Mobile Convergence (FMC), Banking and Investment, Healthcare, Technology

Mitel to Power Communications for Teams and Officials During the Major League Baseball™ Mitel & MLB Present London Series 2019

LONDON--(BUSINESS WIRE)--Transforming London Stadium into a ballpark during the month of June, MLB™ will leverage Mitel communications at the centre of its tech

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Technology, Professional Services, Energy and Utilities

Hotelbeds Selects Vonage's NewVoiceMedia Contact Center Solution to Transform Service Experience for Global Customer Base

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BCStrategies
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05/14/2019 - 12:47

Hotelbeds contracts, connects and efficiently distributes a differentiated portfolio of more than 170 thousand properties over 185 countries to leading industry...

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Unified Communication, Contact Centers, Technology

PTS Consulting Takes Its Workplace into the Future with RingCentral Unified Communications Solution

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/PTSConsulting?src=hash" target="_blank"gt;#PTSConsu
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Mobility, Collaboration, Unified Communication, Contact Centers, Mobile Devices, Technology

Home of the Martinsville Speedway Chases Checkered Flag in Customer Experience with Avaya OneCloud Unified Communications

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration,
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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Technology

NovelVox Agent Desktop—First to Pass Cisco Interoperability...

Redefine Agent experience with a complete 360-degree view of the customer, using the Cisco Finesse 12.0 Ready Unified Agent Desktop by NovelVox

(PRWeb

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Banking and Investment, Education, Government, Healthcare, Manufacturing, Retail & Distribution, Technology, Transportation

Call Journey and Avtex Harness the Power of Voice Data to Enhance...

Avtex, the global leader in CX solutions, and Call Journey, the leading pioneer in Conversation Analytics, improve customer experience with the use of voice

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Unified Communication, Contact Centers, Energy and Utilities, Technology

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