Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

By
RingCentral
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12/10/2018 - 16:44
For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Plan, Manage, Improve: Three Steps to Get the Best From Your Agents

By
RingCentral
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12/10/2018 - 15:49
Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Digital Workplace of the Future: Enabling Human Communication in Your Workplace

By
RingCentral
-
12/10/2018 - 15:23
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers,...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieve Perfect Harmony with a Collaborative Contact Center

By
RingCentral
-
12/10/2018 - 14:29
Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues –...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Optimized Contact Centers: Focused Agents and Relaxed Supervisors

By
RingCentral
-
12/10/2018 - 13:27
RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieving Communications Agility with a Cloud Network

By
RingCentral
-
12/10/2018 - 13:25
Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Disruptive Customer Engagement

By
RingCentral
-
12/10/2018 - 13:19
Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

New Research Reveals 75 Percent of Customers Still Favor Live Agent Support for Customer Service

By
BCStrategies
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12/06/2018 - 23:32

New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot...

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Contact Centers, Technology, Healthcare, Dennis Fois, NewVoiceMedia’s Serial Switchers Swayed by Sentiment study

How Chatbots are Making Life Easier for Online Sellers

By
Patrick Foster
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11/30/2018 - 12:58

Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using...

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Mobility, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, chatbots

NewVoiceMedia Wins Digital Innovation Award for Speech Analytics Solution

By
BCStrategies
-
11/13/2018 - 17:51

WebPT provides a web-based medical record system for physical therapists.

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Contact Centers, Technology, Healthcare, Ventana Research 2018 Digital Innovation Award, Conversation Analyzer

WebPT Enhances Customer Experience and Agent Engagement with NewVoiceMedia

By
BCStrategies
-
10/31/2018 - 12:16

WebPT provides a web-based medical record system for physical therapists.

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Contact Centers, Technology, Healthcare, WebPT, NVM Platform

Shifting to People Centric Communication and Collaboration

By
RingCentral
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10/03/2018 - 08:19
In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

What AI and The Cloud Revolution Mean For Business Communications

By
RingCentral
-
10/02/2018 - 17:26
Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you're looking...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Factors Driving Cloud Communications Adoption

By
RingCentral
-
10/02/2018 - 17:06
Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Cloud Communications and Collaboration for Dummies

By
RingCentral
-
10/02/2018 - 17:04
For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

From Workplace Chaos to Zen: How App Overload is Reshaping the Digital Workplace

By
RingCentral
-
10/02/2018 - 17:03
In today's workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Transform Your Company’s Communications With a Cloud Phone System

By
RingCentral
-
10/02/2018 - 17:01
What is a cloud phone system? Imagine if you could make business calls, listen to voicemails, and even host online video conferences from any phone,...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Contact Center 2.0: The Rise of Collaborative Contact Centers

By
RingCentral
-
10/02/2018 - 16:59
Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

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