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    Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions 
    Artificial Intelligence (AI), Zoho
    VOSS Celebrates its 20th Birthday with Market Opportunity Stronger Than Ever
    VOSS, Mike Frayne, Bill Dellara
    Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications
    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
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    Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?
    Watch This Space podcasts, customer service
    EPOS EXPAND Vision 1 – A Cool, Compact Webcam
    EPOS EXPAND Vision 1, 4k webcam
    Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G
    Watch This Space podcasts, 5G

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    Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?
    Watch This Space podcasts, customer service
    EPOS EXPAND Vision 1 – A Cool, Compact Webcam
    EPOS EXPAND Vision 1, 4k webcam
    Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G
    Watch This Space podcasts, 5G

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    Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?
    Watch This Space podcasts, customer service
    Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G
    Watch This Space podcasts, 5G
    VOSS Celebrates its 20th Birthday with Market Opportunity Stronger Than Ever
    VOSS, Mike Frayne, Bill Dellara

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    My Perspective on Zoom Perspectives 2023
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    Avaya Tells the World – “We’re Back”
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Journey Overview & Use Cases

By
Journey
-
04/23/2020 - 14:37

This short video by Alex Shockley, President of Journey, gives an overview of Journey's capabilities and shows some of the ways that Journey's identity solution can be deployed to solve common...

Journey logo
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All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey in the Contact Center Video

By
Journey
-
04/22/2020 - 13:18

In this brief video, Journey CEO Brett Shockley provides his thoughts on the trends in fraud and user experience in the Contact Center, and how businesses can increase their security posture...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Interview with Journey CEO, Brett Shockley

By
Journey
-
04/22/2020 - 12:59

In this interview with Futurist Kevin Benedict, Journey’s CEO Brett Shockley discusses the cyber security threat landscape, and how businesses can solve for security, privacy, and customer...

Journey logo
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All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Unlocking Growth in the Networked Era

By
Journey
-
04/22/2020 - 12:55

In this article, VP of Product Management Mark Bakies from Journey dives into the state of fraud in today’s world, and explains what businesses need to be thinking about regarding security...

Journey logo
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All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Use Case Overviews

By
Journey
-
04/22/2020 - 12:51

This document explains at a high level the ways that Journey’s security and identity solutions can be deployed by businesses to solve for security, privacy and customer experience.

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

Journey Solution Overview Brochure

By
Journey
-
04/22/2020 - 12:29

This brochure provides an overview to Journey’s security model, leveraging identity as the root of trust. In this document, we provide an overview of how our solution can help businesses and some...

Journey logo
Tags
All Tags:
Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Contact Centers, SaaS, Cloud Apps, Mobile Devices, Mobile Clients, Mobile Security, Transportation, Technology, Retail & Distribution, Government, Healthcare, Insurance, Hospitality, Banking and Investment, Security, Identity, Compliance, work from home (WFH), Agents, contact center, Fraud, Secure Meetings, Privacy, customer experience

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