Search

Enterprise Connect AI – The Inaugural Event

Blair Pleasant

10/07/2024 - 15:10

The inaugural Enterprise Connect AI (ECAI) show in Santa Clara, CA was heavy on customer use cases and experiences.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect AI (ECAI), AI (artificial intelligence), Agentic AI, Google Customer Engagement Suite, Unified Customer Experience Management (UCXM), Nextiva, Cognigy

Verint Engage 2024 – AI Business Outcomes, Now

Blair Pleasant

10/02/2024 - 16:24

A big focus of the event was highlighting the business outcomes customers have attained from Verint’s AI bots.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Verint Open Platform, Verint Da Vinci AI, Dan Bodner, Verint Wrap-Up Bot, Verint Coaching Bot, Verint Agent Copilot Bots, Verint Knowledge Automation Bot

How to Go from Digital “Eh” to Digital “Wow”

Blair Pleasant

09/19/2024 - 15:11

Organizations must develop digital engagement strategies. By balancing the needs of both the consumer and the business, you can boost agent productivity, enhance CX, and...

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Five9, Unlocking Success: Strategies for Digital Channel Mastery in Contact Centers

NICE Enters the UCaaS Market with 1CX

Blair Pleasant

06/17/2024 - 10:16

With 1CX, NICE now offers a complete integrated UCaaS and CCaaS offering.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Interactions 2024, AI (artificial intelligence), NICE 1CX, UCaaS, CCaaS, NICE CXone, RingCentral

NICE Interactions 2024 - CX AI Realized

Blair Pleasant

06/14/2024 - 10:23

NICE presented its vision for the future – the company has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Barak Eilam, NICE Interactions 2024, AI (artificial intelligence), Enlighten Copilot, NICE CXone, Mpower, Optus Cloud Contact, 1CX

Watch This Space Podcast: The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint

Jon Arnold

06/12/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine shared insights from recent events with Zoom and Verint – two companies going all-in with AI.

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, AI (artificial intelligence)

Zoho

For more than 25 years, we've been bucking Silicon Valley trends, taking our own approach to building products.

Good software is a work of art, and...

Tags

All Tags:

Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), Customer Relationship Management (CRM), Business Process & Workflows (CEBP), Collaboration Suites, Social Business, Audio & Video Conferencing, Security

Vendor Profile

Zoholics 2024

Blair Pleasant

06/10/2024 - 15:38

At Zoholics, Zoho’s annual customer event, attendees gathered to hear about Zoho’s products and updates, and to network with other Zoho users.

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Zoholics 2024, AI (artificial intelligence), Zoho, Sridhar Vembu, CRM for Everyone, Zia, Zoho WorkDrive

Verint Analyst Days – All About CX Automation

Blair Pleasant

05/28/2024 - 16:12

Verint has been on a mission to deliver AI business outcomes by increasing CX automation in the contact center to lower costs while improving the customer experience,...

Tags

All Tags:

Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Verint Analyst Days 2024, workforce engagement management (WEM), Verint Workforce Optimization (WFO), Dan Bodner, CX Automation, Verint Da Vinci AI

Watch This Space Podcast: The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration

Jon Arnold

05/08/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine explored what technology innovation looks like both in physical and virtual spaces.

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, ISC West, workplace security, smart buildings

Watch This Space Podcast: Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?

Jon Arnold

04/09/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine talk about Enterprise Connect, how AI has become the main focus of the event, and how the communications technology space has been radically transformed so...

Tags

All Tags:

Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Enterprise Connect, Artificial Intelligence (AI)