Zoho

 

For more than 25 years, we've been bucking Silicon Valley trends, taking our own approach to building products.

Good software is a work of art, and...

Tags
All Tags:
Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), Customer Relationship Management (CRM), Business Process & Workflows (CEBP), Collaboration Suites, Social Business, Audio & Video Conferencing, Security
Vendor Profile

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

By
BCStrategies
-
12/22/2022 - 00:00
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

By
BCStrategies
-
11/20/2021 - 08:00
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective.
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Google Cloud Contact Center Artificial Intelligencea (CCAI), NICE CXone

NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

By
BCStrategies
-
10/29/2021 - 10:00
The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-...
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

By
BCStrategies
-
06/16/2021 - 10:00
NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, NICE Satmetrix Voice of the Customer, Artificial Intelligence (AI)

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost

By
BCStrategies
-
03/10/2021 - 00:00
Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, NICE CXone

NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences

By
BCStrategies
-
02/06/2021 - 00:00
Virtual events enable businesses to deliver superior service via complexity-free cloud migration, deeper automation-driven operational intelligence and improved coaching...
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, CX (customer experience)

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide

By
BCStrategies
-
01/27/2021 - 00:00
Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure compliance
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, CX (customer experience)

NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels

By
BCStrategies
-
12/08/2020 - 21:46
Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home
Tags
All Tags:
Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, CX (customer experience)

Video: Ramp Event Simulation

By
Ramp
-
06/29/2020 - 13:27

Verifying the performance of your global multicast network prior to major video broadcasts has never been easier. With Ramp Multicast+, IT administrators can run silent tests that simulate live...

Ramp logo
Tags
All Tags:
Unified Communication, Team Collaboration, Audio & Video Conferencing, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Collaboration Suites, Social Business, Software Defined Networking (SDN), Technology, Streaming Video, Business Video, Enterprise Video, Enterprise Content Delivery, Network Optimization

Ramp OmniCache and Kaltura Integration

By
Ramp
-
06/29/2020 - 12:05

Whether you’re using Kaltura for company broadcasts, internal communications or employee training, streaming video can have a negative impact on your corporate network. Ramp OmniCache is an eCDN...

Ramp logo
Tags
All Tags:
Unified Communication, Team Collaboration, Audio & Video Conferencing, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Collaboration Suites, Social Business, Software Defined Networking (SDN), Technology, Streaming Video, Business Video, Enterprise Video, Enterprise Content Delivery, Network Optimization, Kaltura

Ramp Multicast+ and Kaltura Integration

By
Ramp
-
06/29/2020 - 12:00

Whether you’re using Kaltura for company broadcasts, internal communications or employee training, streaming video can have a negative impact on your corporate network. Ramp OmniCache is an eCDN...

Ramp logo
Tags
All Tags:
Unified Communication, Team Collaboration, Audio & Video Conferencing, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Collaboration Suites, Social Business, Software Defined Networking (SDN), Technology, Streaming Video, Business Video, Enterprise Video, Enterprise Content Delivery, Network Optimization, Kaltura