UC Growth, SD-WAN, Video Over SIP, and More For 2017

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12/29/2016 - 13:30
In a soon-to-be-published UCStrategies podcast, my colleagues and myself cited areas that we see trended in 2016. Not only have these trends gained notoriety in 2016,...
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Mobility, Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, Contact Centers, SIP Trunking, MPLS, Quality of Service (QOS), Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Banking and Investment, Government, Healthcare, Insurance, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes

Putting Mobile Collaboration to Work

By
Michael Finneran
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12/18/2016 - 13:30
Unified communications and collaboration (UC&C) platforms have provided the basis for this transformation; however, the focus of UC&C must now move beyond the...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, SIP Trunking, MPLS, Wireless Networks (Wi-Fi), Mobile Devices, Technology, Healthcare, Hospitality, unified communications, UCStrategies, IP, VoIP, business process, business processes, AT&T Collaborate, AT&T, mobile device management/enterprise mobility management (MDM/EMM)

Video Is Going Viral, Part Deux and Financial Services

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12/05/2016 - 13:30
My October 2016 post showed that video is going mainstream, even viral and external forces are creating that "perfect storm" for video. Video is one of the components of...
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, SIP Trunking, MPLS, Quality of Service (QOS), Fixed-Mobile Convergence (FMC), Banking and Investment, Government, Healthcare, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, video, Web Conferencing, Webcasting, video conferencing, Video Streaming

QoS vs QoE - A "Model" Approach to Internet Telephony QoS-Quality of Service

By
Evan Kirstel
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11/20/2016 - 13:30
QoS - Quality of Service (analytics) and QoE - Quality of Experience (user satisfaction) are tightly intertwined in an ever challenging and complex environment of...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, SIP Trunking, MPLS, Quality of Service (QOS), Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, QoS - Quality of Service (analytics) and QoE - Quality of Experience (user satisfaction)

It Matters Who You Dance With in UC

By
Joseph Williams
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11/02/2016 - 14:30
Some of these global UC deployments do go pretty well. As often as I hear about the stalls, I also hear about the successes. What makes the difference? Experience. And...
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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Collaboration Suites, SIP Trunking, MPLS, Configuration, Monitoring, Operations (BCOM), Technology, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Dr. Joseph Williams, Skype Operational Framework (SOF), Tony Gasson

POTS are Going Away...Really, and Quickly

By -
10/31/2016 - 14:30
Very recently we have begun to see a trend in POTS line costs that are unprecedented. In some areas of California, costs for POTS have risen by 5x in the last 24+ months...
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Mobility, Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, SIP Trunking, MPLS, unified communications, UCStrategies, IP, VoIP, business process, business processes, Plain Old Telephone Service (POTS)
Usage Profile Series: The Foundation Usage Profile

Usage Profile Series: The Foundational Usage Profile

By
Marty Parker
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10/30/2016 - 14:30
The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Contact Centers, Collaboration Suites, SaaS, Cloud Apps, SIP Trunking, MPLS, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Mobile Clients, Retail & Distribution, Professional Services, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, Usage Profiles
Usage Profile Series: The Contact Center Usage Profile

Usage Profile Series: The Contact Center Usage Profile

By
Marty Parker
-
10/18/2016 - 14:30
The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, Customer Relationship Management (CRM), WebRTC, SaaS, Cloud Apps, SIP Trunking, MPLS, Wireless Networks (Wi-Fi), Configuration, Monitoring, Operations (BCOM), Mobile Devices, Retail & Distribution, Energy and Utilities, Government, Healthcare, Manufacturing, Insurance, unified communications, UCStrategies, IP, VoIP, business process, business processes, Usage Profiles
Is Your Network Ready For Skype Online?

Is Your Network Ready for Skype Online?

By
Kevin Kieller
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10/09/2016 - 14:30
Skype for Business Online (or Skype Online for short) delivers a strong IM & presence, voice, video, and conferencing solution that operates on all leading desktops...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Collaboration Suites, Customer Relationship Management (CRM), SIP Trunking, MPLS, Quality of Service (QOS), Wireless Networks (Wi-Fi), Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes, Skype for Business Online, Dino Caputo

Video Is Going Viral, Especially In Healthcare!

By -
10/06/2016 - 14:30
If you are a Healthcare provider, not considering Telemedicine is a BIG mistake and you will eventually fall behind your competitors, and you will miss an incredible...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Audio & Video Conferencing, Contact Centers, Collaboration Suites, SaaS, Cloud Apps, SIP Trunking, MPLS, Mobile Clients, Education, Government, Healthcare, Insurance, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, telemedicine

The Network is Ripe For Disruption

By
Dave Michels
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09/25/2016 - 14:30
The network is ripe for disruption. It's the only piece of the IT solution that hasn't seen significant price/performance gains. There are several indicators that the...
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Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, SIP Trunking, MPLS, Quality of Service (QOS), Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), unified communications, UCStrategies, IP, VoIP, business process, business processes

When is the Right Time to Move Collaboration to the Cloud?

By
AT&T
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09/20/2016 - 14:30
If your organization requires a robust UC infrastructure capable of significant growth, little capital outlay, and quick ramp up, it is time to take a serious look at...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Audio & Video Conferencing, Contact Centers, UCaaS, Hybrid Cloud, Collaboration Suites, SaaS, Cloud Apps, SIP Trunking, MPLS, Quality of Service (QOS), Technology, Retail & Distribution, Government, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, cloud computing, AT&T, collaboration