NICE Predictive Behavioral Routing

NICE Interactions - Personal Connections Elevated

By
Blair Pleasant
-
04/19/2019 - 17:21

NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.

Tags
All Tags:
Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Technology

Discussing 2600Hz at Channel Partners

By
Blair Pleasant
-
04/16/2019 - 14:08
Kevin Bartnicki, Director of Sales at 2600Hz talks about the company and its approach to cloud communications for service providers, and its API-...
Tags
All Tags:
Unified Communication, UCaaS, Hybrid Cloud, Technology

Daryl and Daniel on Mitel UCaaS at Channel Partners

By
Blair Pleasant
-
04/16/2019 - 14:04
At Channel Partners 2019, Mitel’s Daryl Reva, VP of Cloud Marketing, and Daniel Farrar, the new Executive Vice President and General Manager of Mitel...
Tags
All Tags:
Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Technology, Mitel UCaaS

UC for SMB – Enhancing Productivity and More…

By
Blair Pleasant
-
04/15/2019 - 22:57

As a small and medium-sized businesses (SMB), you have the same goals as your larger counterparts – improving employee productivity, enabling greater worker mobility...

Tags
All Tags:
Infrastructure / Operations, Collaboration, Mobility, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, Digium Switchvox, PBXact

Avaya and Private Equity (Not Again?) Rumors

By
J.R. Simmons
-
04/12/2019 - 17:09

Multiple reports have surfaced that Avaya has received a leveraged buyout (LBO) offer from a private equity firm for about $2 billion plus assumption of the debt,...

Tags
All Tags:
Mobility, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Smooch, SMS, Rich Communications Service (RCS)

Polynt accelerates integration of acquisitions and global expansion with new network from Orange Business Services

By
BCStrategies
-
04/11/2019 - 08:11

The new infrastructure will help Polynt drive innovation inside the organization and take full advantage of further digitalization.

Tags
All Tags:
Unified Communication, Infrastructure / Operations, Technology

Five9 Analyst Summit – Did You Say AI?

By
Blair Pleasant
-
04/09/2019 - 18:19
We heard about the company’s strategy and direction and got to meet the new management team, including the new CMO, CTO and Head of AI, EVP...
Tags
All Tags:
Collaboration, Unified Communication, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Contact Centers, Technology, Five9 TRUST Platform, Artificial Intelligence (AI), Genius AI, Rowan Trollope

Yamaha Now Shipping CS-700 SIP Video Sound Bar™

By
BCStrategies
-
04/08/2019 - 12:58

Part of Yamaha's award-winning Video Sound Bar family, the CS-700 SIP model is the industry's first video collaboration solution to integrate PBX and UC applications...

Tags
All Tags:
Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha CS-700 Video Sound Bar™

Twilio

 

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

...

Tags
All Tags:
Unified Communication, Phones, Headsets & Hardware, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat)
Vendor Profile

Talkdesk

 

Our Mission

Empower companies to continuously improve customer experience.

With enterprise-class performance and consumer-like experience,...

Tags
All Tags:
Unified Communication, Contact Centers
Vendor Profile

Poly

 

One to one, one to many, many to many

Poly is the global communications company that powers authentic human connection and collaboration. Face to...

Tags
All Tags:
Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing
Vendor Profile

NICE inContact

 

We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud...

Tags
All Tags:
Unified Communication, Contact Centers, UCaaS, Hybrid Cloud
Vendor Profile

Nextiva

 

Nextiva is an innovative tech company dedicated to simplifying business communications, team collaboration, and customer engagement. As the leading all-in-...

Tags
All Tags:
Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Team Collaboration
Vendor Profile

Highfive

 

Highfive’s on a mission to transform every meeting room with modern, beautifully-designed technology that empowers people to get their best work done...

Tags
All Tags:
Unified Communication, Audio & Video Conferencing
Vendor Profile

Yamaha CS-700 Video Sound Bar Series Now Features Best Professional-Grade Quality and Benefits for Price

By
BCStrategies
-
04/03/2019 - 14:04

"A new price point of $799 MSRP for the AV model makes the CS-700 more accessible to a greater number of organizations and will align with Yamaha UC's new product...

Tags
All Tags:
Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha CS-700 Video Sound Bar™

BCStrategies Reviews 'Best Ever' Enterprise Connect 2019

By
Marty Parker
-
04/02/2019 - 12:32
Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions...
Tags
All Tags:
Infrastructure / Operations, Mobility, Unified Communication, Collaboration, Contact Centers, Audio & Video Conferencing, Phones, Headsets & Hardware, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Enterprise Connect 2019, BCStrategies Experts
Enterprise Connect 2019

Enterprise Connect 2019 Wrap-Up – The X Factor

By
Blair Pleasant
-
04/02/2019 - 09:00
Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
Tags
All Tags:
Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

The Definitive Guide to Enterprise Collaboration

By
Fuze
-
03/27/2019 - 09:27
A resource defining the enterprise collaboration market which provides best practices.
Tags
All Tags:
Unified Communication, digital transformation

SOLUTION AREA

INDUSTRY

VENDORS

CONTENT

OBJECTIVITY SCORE

AUTHOR

PUBLICATION DATE

From:
To: