Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 1

By
Stephen Leaden
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08/23/2019 - 13:51

No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.

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Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX), omni-channel

Carolina Digital Phone Installs Hosted VoIP Phone System for North...

Carolina Digital Phone is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telep

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Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Education, Government
Twilio Flex 2019

Twilio SIGNALs its Focus on Customer Experience

By
Blair Pleasant
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08/19/2019 - 10:21
At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...
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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

Spearhead Group Inc. Joins 8x8 Channel Program as Master Agent to Deliver X Series Solutions to Mid-Market and Enterprise Businesses

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N
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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Technology

Cogeco Peer 1 Changes Name to Aptum Technologies; Adds New Services to Enhance and Expand Hybrid Cloud Offerings

TORONTO--(BUSINESS WIRE)--Cogeco Peer 1, a managed hosting and cloud services provider, today announced it has changed its name to Aptum Technologies.
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Infrastructure / Operations, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Professional Services, Retail & Distribution, Technology

ADTRAN Delivers New Series of Gigabit Ethernet Switches

HUNTSVILLE, Ala.--(BUSINESS WIRE)--ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of next-generation open networking and subscriber experience solutions,
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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Quality of Service (QOS), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Energy and Utilities, Professional Services, Technology

Singlewire Software Wins Security Today New Product of the Year Award...

Security Today magazine recognizes solution for its noteworthy ability to help improve security.

(PRWeb August 19, 2019)

Read the full story at

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Mobility, Infrastructure / Operations, Unified Communication, Phones, Headsets & Hardware, Education, Professional Services, Retail & Distribution, Technology
Your Social Media Strategy Requires a Multi-Purpose Approach

Your Social Media Strategy Requires a Multi-Purpose Approach

By
Robert Harris
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08/15/2019 - 12:35

Too often when an enterprise plans to engage over these (social media) channels, they build the process around a single team such as marketing or customer support....

Robert Harris
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Unified Communication, Collaboration, SaaS, Cloud Apps, Social Business, Customer Relationship Management (CRM), Collaboration Suites, Contact Centers, Instant Messaging & Presence (IM), Unified Messaging (Email, Voicemail, SMS, Chat), social media strategy

Mavenir’s RCS Business Messaging Ecosystem Ready to Accelerate New Revenue Opportunities for MNOs

RICHARDSON, Texas--(BUSINESS WIRE)--Mavenir’s RCS Business Messaging Ecosystem accelerates new revenue opportunities for MNOs with RCS-ready chatbots, enablers
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Mobile Devices, Mobile Clients, Manufacturing, Media/Publishing, Technology

GlobalWebIndex Launches B2B Workforce Dataset, Partners with Slack on First Report Examining Global State of Work

NEW YORK--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/b2b?src=hash" target="_blank">#b2b</a>--GlobalWebIndex introduce
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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Social Business, Government, Manufacturing, Professional Services, Technology

5 Signs That It’s (Past) Time to Replace Your Phone System

By
Melissa Swartz
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08/14/2019 - 11:36

How do you know when it’s really time to replace the system?   

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Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat)

TeleSign Expands Industry Leading Communication Services with New RCS Messaging

LOS ANGELES--(BUSINESS WIRE)--TeleSign, a leader in authentication and communication services, today announced the company’s expansion into Rich Communication S
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Mobility, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Retail & Distribution, Technology

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