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2600Hz Unveils Call Center Pro

Dave Michels

02/18/2020 - 08:30

The CCPro application doesn’t short its customers on expected features or capabilities. The solution offers the usual call center capabilities such as dashboards,...

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Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), 2600Hz Call Center Pro (CCPro), KAZOO, Xarios Dimensions

TalkingHeadz Podcast: Jeff Lawson of Twilio

Dave Michels

02/12/2020 - 16:48

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), Jeff Lawson

Will Teams for Frontline Workers be Adopted More Than UC Has Been?

Phil Edholm

02/04/2020 - 17:21

At a recent vendor event, one of the other analysts responded to a discussion about emerging Teams solutions for Frontline Workers by asking why this was different from...

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Mobility, Infrastructure, Team Collaboration, Contact Centers, Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Microsoft Teams

TalkingHeadz Podcast: Yaniv Masjedi of Nextiva

Dave Michels

12/21/2019 - 13:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Yaniv Masjedi, Nextiva

Ribbon's UC Market Insights Survey

Jim Burton

11/18/2019 - 12:41

In this Industry Buzz podcast, Jim Burton and the BCStrategies Experts welcome John Macario, Senior Vice President of Channel Marketing for Ribbon Communications, to discuss the findings of the...

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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat)

Vonage Launches App Center Ecosystem

BCStrategies

11/01/2019 - 11:30

The Vonage App Center allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution.

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Team Collaboration, Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Vonage App Center

Vonage Continues to Unify Communications with the Introduction of a Native Video Collaboration Solution for Vonage Business Cloud

BCStrategies

11/01/2019 - 11:22

Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering.

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Team Collaboration, Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Vonage Business Cloud (VBC) solution, Vonage Meetings

Sorting Out the Differences Between Cloud Solutions

Melissa Swartz

10/30/2019 - 16:21

What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Multi-tenant public cloud, Private Cloud

UniVoIP’s Omnichannel Contact Center and Unified Communications...

UniVoIP named as Top 10 Cloud Solution Provider of 2019 for delivering enterprise communication solutions that optimize customer-agent interactions at every

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Education, Healthcare, Manufacturing, Technology

Cytracom Launches Business Messaging to Enhance SMB Communication

DALLAS--(BUSINESS WIRE)--Cytracom, a leading provider of voice solutions built for Managed Service Providers (MSPs), today announced Business Messaging. This so

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Professional Services, Technology

Is Your Infrastructure Ready for VoIP?

Melissa Swartz

10/25/2019 - 14:12

How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and identifies...

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Hearsay Systems Launches Biometric and PIN App Security to Enhance Secure Client Engagement Via Hearsay Relate

SAN FRANCISCO--(BUSINESS WIRE)--Hearsay Systems, the trusted leader in compliant digital communications and workflow solutions for the financial services indust

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