Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

By
RingCentral
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12/10/2018 - 16:44
For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Plan, Manage, Improve: Three Steps to Get the Best From Your Agents

By
RingCentral
-
12/10/2018 - 15:49
Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Digital Workplace of the Future: Enabling Human Communication in Your Workplace

By
RingCentral
-
12/10/2018 - 15:23
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers,...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieve Perfect Harmony with a Collaborative Contact Center

By
RingCentral
-
12/10/2018 - 14:29
Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues –...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Optimized Contact Centers: Focused Agents and Relaxed Supervisors

By
RingCentral
-
12/10/2018 - 13:27
RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieving Communications Agility with a Cloud Network

By
RingCentral
-
12/10/2018 - 13:25
Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Disruptive Customer Engagement

By
RingCentral
-
12/10/2018 - 13:19
Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

How Chatbots are Making Life Easier for Online Sellers

By
Patrick Foster
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11/30/2018 - 12:58

Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using...

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Mobility, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, chatbots

Smooch - The Babel Fish of Texting

By
Michael Finneran
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11/29/2018 - 18:50

According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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Mobility, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Smooch, SMS, Rich Communications Service (RCS)

Self-Service with a Human Touch: Announcing Inference Studio 6.0 with Conversational Speech Recognition and Natural Language Processing

By
BCStrategies
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11/13/2018 - 17:38

Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the...

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Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Inference Studio

Three Mistakes to Avoid When Purchasing and Emergency Notification System

By
Singlewire Software
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11/09/2018 - 15:16
An emergency notification system is a big investment. It’s important that organizations have all the information they need to make an informed...
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Security, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology, Education, Government, Healthcare, Manufacturing, emergency notification system, mass communication tools

Calling vs. Broadcasting to Phones for Mass Notification

By
Singlewire Software
-
11/09/2018 - 13:12
What’s faster, calling or broadcasting, and why does it matter? An organization's trunking capacity can limit how many phones it can reach during a...
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Security, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology, Education, Government, Healthcare, Manufacturing, emergency notification system, mass communication tools

The Problem with Mobile-Only Alerts for Mass Notification

By
Singlewire Software
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11/09/2018 - 13:03
Many organizations are using mass SMS text messages to alert people about emergency events. But when the goal is to reach 100 percent of people with...
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Security, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology, Education, Government, Healthcare, Manufacturing, emergency notification system, mass communication tools, mobile alerts

Takeaways from Twilio Signal 2018 Conference

By
Nicolas De Kouchkovsky
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10/30/2018 - 14:43

Twilio held its Signal conference in San Francisco. The event gathered 3,000 developers and customers and was packed with product announcements. It came shortly after...

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Mobility, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Twilio, Flex, Twilio Autopilot, Twilio Pay, Twilio Narrowband, Customer Interaction Management

Vonage Adds NewVoiceMedia

By
Blair Pleasant
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10/03/2018 - 11:23

Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, UCaaS, CCaaS

Shifting to People Centric Communication and Collaboration

By
RingCentral
-
10/03/2018 - 08:19
In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

What AI and The Cloud Revolution Mean For Business Communications

By
RingCentral
-
10/02/2018 - 17:26
Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you're looking...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Factors Driving Cloud Communications Adoption

By
RingCentral
-
10/02/2018 - 17:06
Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

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