NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.
As a small and medium-sized businesses (SMB), you have the same goals as your larger counterparts – improving employee productivity, enabling greater worker mobility...
Multiple reports have surfaced that Avaya has received a leveraged buyout (LBO) offer from a private equity firm for about $2 billion plus assumption of the debt,...
I want to focus on the companies/announcements that represent either potential disruption in the market or that have technologies that are transformational.
UCx Contact Center Delivers Advanced Features Like Customizable Call Routing, Automatic Call-backs, Built-in Call Recording and Dynamic Reporting
Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy...
DALLAS--(BUSINESS WIRE)--Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new
DALLAS--(BUSINESS WIRE)--Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today that Cisco has sele
ORLANDO, Fla.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--Ent
USAN amplifies the power of Amazon Connect with Agent Desktop and Dialer capabilities that are out-of-the-box.
(PRWeb March 18, 2019)
Accelerates Market Footprint with Enterprises Looking to Improve CX Across Voice and Digital Channels.
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Long-Time Industry Leader Launches Audio, Video, Screen Sharing and More for up to 1,000 Participants for One Flat Monthly Rate