Not all Customer Experiences Platforms are Created Equal

By
Altivon
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07/23/2018 - 15:22
In this eBook, we’re diving deeper into five critical capabilities you’ll need in your customer experience platform to take your customers to the...
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Contact Centers, contact center, customer experience platform, Genesys

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

By
Altivon
-
07/23/2018 - 15:20
Take a journey-focused, outside-in approach to continuous CX optimization. Put the customer at the center of your business strategy to drives loyalty...
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Contact Centers, contact center, customer experience, Genesys, journey mapping, customer journey

Engage with Customers in an Ultra-Connected Era

By
Altivon
-
07/23/2018 - 15:19
Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you. Use a communication platform...
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Contact Centers, contact center, customer experience, Genesys, customer engagement, mobile

Busting the Top 10 Myths of Omnichannel Customer Engagement

By
Altivon
-
07/23/2018 - 14:29
Discover why omnichannel customer engagement is your best choice for delivering exceptional CX. Check out 10 common myths about omnichannel based on...
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Contact Centers, contact center, customer experience, Genesys, omnichannel

Building the Business Case for Omnichannel

By
Altivon
-
07/23/2018 - 14:27
The transformation to omnichannel is driving a refresh of customer engagement solutions within the contact center and across the enterprise. Here are...
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Contact Centers, contact center, customer experience, Genesys, omnichannel, roi

7 Steps to Omnichannel Self-Service

By
Altivon
-
07/23/2018 - 14:23
Control costs and meet rising customer expectations by adopting AI and automation. There are 7 important steps to consider when defining or...
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Contact Centers, contact center, customer experience, Genesys, self service, omnichannel

Building a Business Case for Replacing Your Call Center ACD

By
Altivon
-
07/23/2018 - 14:21
It’s time to bring in a single SIP-based infrastructure that provides a solid foundation for integrating current and future customer communication...
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Contact Centers, contact center, customer experience, Genesys, acd, roi

Make Every Moment Successful by Delivering Next-Generation Customer Experience: PureEngage

By
Altivon
-
07/23/2018 - 14:18
Next-generation customer experience requires a true omnichannel customer engagement platform. Engage with customers on the channels they use—mobile,...
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Contact Centers, contact center, customer experience, Genesys, PureEngage, customer engagement

Simplify the Delivery of a Next-Generation Customer Experience: PureConnect

By
Altivon
-
07/23/2018 - 14:16
Focus agents on developing personalized relationships with customers—and make it simple to engage and be engaged. Give supervisors new insights to...
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Contact Centers, contact center, customer experience, Genesys, PureConnect, all in one

Deliver Next-Generation Customer Experiences in the Cloud: PureCloud

By
Altivon
-
07/23/2018 - 14:14
Connect with customers, manage relationships, and see trends using one simple platform. Put real-time information into the hands of agents and...
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Contact Centers, contact center, customer experience, Genesys, PureCloud, cloud

Deliver the Gold Standard of Customer Experiences Today

By
Altivon
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07/23/2018 - 14:07
Keep customers, attract new ones and increase revenue with a gold-standard customer experience. Save money with better insights and streamlined...
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Contact Centers, contact center, customer experience, Genesys
Crowded space by Ilias Sounas

The 2018 Customer Interaction Management Landscape: Part 1 - a Crowded Space

By
Nicolas De Kouchkovsky
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07/18/2018 - 10:17

I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Customer Interaction Management

Essential Guide to Contact Center Ropes: Six Ways to Put Wind in Your Sails

By
Altivon
-
07/12/2018 - 15:02
This guide describes six ways contact centers can enhance operations and elevate customer experience – what we refer to as the ‘ropes’. Few contact...
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Contact Centers, contact center, customer experience, Genesys, guide, implementation steps

Altivon Implementation Services

By
Altivon
-
07/12/2018 - 14:57
Ensure that you receive the solution you need to meet your goals on time, on budget and without creating chaos in your operation. We have a detailed...
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Contact Centers, contact center, customer experience, Genesys, implementation

Altivon Corporate Overview

By
Altivon
-
07/12/2018 - 14:54
We believe technology best serves the business when it is well selected, implemented and introduced. Our disciplined, process-oriented approach is...
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Contact Centers, contact center, customer experience, Genesys

Defining the Segments of Business Communications

By
Jim Burton
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07/10/2018 - 12:46
This Industry Buzz podcast is a follow-up to Phil Edholm's recent article, Business Communications in the Digital Transformation Age, a discussion of...
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Mobility, Infrastructure / Operations, Collaboration, Contact Centers, business communications

Using Next Generation Contact Centre Technology to Provide Suicide Prevention and Support – Roberta Fox Talks About Canada Suicide Prevention Service

By
Blair Pleasant
-
07/09/2018 - 16:52
In this BCStrategies Expert Case Study podcast, Blair Pleasant talks with Roberta J. Fox-Lawson about her work with Crisis Services Canada (CSC) to...
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Contact Centers, Canada Suicide Prevention Service

Artificial Intelligence - Is it Really Artificial?

By
Kevin Kieller
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07/03/2018 - 10:52
In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’...
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Infrastructure / Operations, Contact Centers, Intelligent Personal Assistants (IPA), unified communication, business communication

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