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Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-Based Collaboration and Meeting Solution

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced its new Avaya IX Subscription program, making it easier than ever for Ent

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Banking and Investment, Government, Professional Services, Technology

Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration,

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms

SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE: TWLO), the leading cloud communications platform, today announced the company is recognized as a worldwide leader

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Infrastructure / Operations, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Energy and Utilities, Manufacturing, Technology

AI and Real Time Speech Analytics Can Reshape the Contact Center

Michael Finneran

10/02/2019 - 15:11

We are starting to see real world implementations and the benefits of applying AI to customer interactions in the contact center space in real time, and those...

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Unified Communication, Contact Centers, Artificial Intelligence (AI), speech analytics (SA)

CloudApp adds Collections to advance Collaboration 2.0 movement,...

Collaboration within CloudApp collections is available today for Team and Enterprise accounts. In the first ever State of Collaboration report, CloudApp surv

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Collaboration, Unified Communication, Contact Centers, Collaboration Suites, Social Business, Government

Accent Recognized for Hosted VoIP Excellence by INTERNET TELEPHONY...

Accent’s VoiceONE Cloud Phone System Honored for Delivering Exceptional IP Communications Solutions.

(PRWeb October 02, 2019)

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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Software Defined Networking (SDN), Technology

Identifying Requirements: User Input is Key

Melissa Swartz

10/01/2019 - 10:57

Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.

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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing, requirements

Talkdesk Secures TrackTik with Unmatched Reliability and Seamless Salesforce Integration

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced TrackTik Software Inc. will m

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Customer Relationship Management (CRM), Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

8x8 Awarded NASPO ValuePoint Contract, Ensuring Public Sector Agencies Can Begin the Journey to the Cloud

SAN JOSE, Calif.--(BUSINESS WIRE)-- #cloud--8x8, Inc. (NYSE: EGHT), a leading Software-as-Service provider of voice, video, chat, contact center, and enterprise

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Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Education, Government, Technology

Collaboration and Contact Center Architectural Strategies - Where to Start

Elizabeth English

09/27/2019 - 12:41

The landscape has become increasingly confusing for organizations planning to move to Collaboration and Contact Center platforms. Some vendors have a cloud first or...

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Collaboration, Unified Communication, Contact Centers, Technology, contact center, collaboration

Musings from the Cisco 10th Annual Contact Center Sales Summit

Musings from Cisco 10th Annual Contact Center Sales Summit

Nicolas De Kouchkovsky

09/24/2019 - 08:32

Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its...

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Unified Communication, Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Cisco Contact Center Sales Summit, Webex Meetings, Webex Teams, cognitive collaboration vision, Artificial Intelligence (AI), Voicea. Cloudcherry

New Innovations Unveiled For Avaya IX™ Contact Center Portfolio

DUBAI, United Arab Emirates & SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today unveiled the latest advancements to its Avaya IX

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Banking and Investment, Government, Professional Services, Technology