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SES to Deliver Premium Broadcast-Grade Cloud Service for Media Delivery on Microsoft Azure

LUXEMBOURG--(BUSINESS WIRE)--SES announced today it is developing a broadcast-grade managed cloud service offering on Microsoft Azure as a result of an expanded

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Quality of Service (QOS), Energy and Utilities, Government, Manufacturing, Media/Publishing, Retail & Distribution

Sharpen Technologies Taps Industry Veteran Bill Gildea as New CEO; Adds Seasoned Marketing Pro Joe Staples to Board

INDIANAPOLIS--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cctr?src=hash" target="_blank">#cctr</a>--Sharpen Technologi

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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Manufacturing, Professional Services, Technology

TBI Replaces Legacy Telephony System with 8x8 X Series to Enhance Organizational Productivity

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Manufacturing, Technology

NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization

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08/27/2019 - 01:00

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Aut

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Professional Services, Retail & Distribution, Technology

Orange Partners with Kirusa to launch Orange Célébrité...

Orange subscribers in Niger to have direct access to their favorite celebrities on the Orange Célébrité Platform. Regular updates from p

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Mobility, Infrastructure / Operations, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Mobile Clients, Energy and Utilities, Technology

Mitel Ranks Highest in Growth on Frost & Sullivan RADAR for Hosted IP Telephony & UCaaS

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08/26/2019 - 03:00

DALLAS, Texas--(BUSINESS WIRE)--Mitel scores highest on growth index in analysis of 30 hosted IP telephony and UCaaS providers.

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Education, Manufacturing, Retail & Distribution, Technology

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 1

Stephen Leaden

08/23/2019 - 13:51

No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.

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Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX), omni-channel

Twilio SIGNALs its Focus on Customer Experience

Blair Pleasant

08/19/2019 - 10:21

At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

Spearhead Group Inc. Joins 8x8 Channel Program as Master Agent to Deliver X Series Solutions to Mid-Market and Enterprise Businesses

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N

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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Technology

Your Social Media Strategy Requires a Multi-Purpose Approach

Robert Harris

08/15/2019 - 12:35

Too often when an enterprise plans to engage over these (social media) channels, they build the process around a single team such as marketing or customer support....

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Unified Communication, Collaboration, SaaS, Cloud Apps, Social Business, Customer Relationship Management (CRM), Collaboration Suites, Contact Centers, Instant Messaging & Presence (IM), Unified Messaging (Email, Voicemail, SMS, Chat), social media strategy

San Jose Earthquakes Tap 8x8 to Improve Communications On and Off the Field

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Audio & Video Conferencing, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Technology

Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

Nicolas De Kouchkovsky

08/13/2019 - 12:31

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...