Search

Business Communications Technologies in the Age of Coronavirus

Jim Burton

03/15/2020 - 22:40

In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Avaya Spaces, COVID-19, Coronavirus

2600Hz and Xarios Announce Strategic Partnership to Offer Next-Gen Call Center Technology and Analytics

BCStrategies

03/04/2020 - 11:07

The companies are collaborating to offer a seamless integration between two of their most innovative products, 2600Hz's Call Center Pro (CCPro) and Xarios Dimensions...

Tags

All Tags:

Unified Communication, Contact Centers, Call Center Pro (CCPro), KAZOO platform, Xarios Dimensions

2600Hz Introduces New Call Center Offering

Blair Pleasant

02/27/2020 - 15:34

This new offering gives 2600Hz customers and partners a new option for call center services, while adding value to the KAZOO platform.

Tags

All Tags:

Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Darren Schreiber, Xarios Technologies, Call Center Pro (CCPro), UCaaS, CPaaS, CCBasic, KAZOO

TalkingHeadz Podcast: John Hernandez of Selligent

Dave Michels

02/19/2020 - 08:22

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

Tags

All Tags:

Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, John Hernandez, Artificial Intelligence (AI)

2600Hz Unveils Call Center Pro

Dave Michels

02/18/2020 - 08:30

The CCPro application doesn’t short its customers on expected features or capabilities. The solution offers the usual call center capabilities such as dashboards,...

Tags

All Tags:

Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), 2600Hz Call Center Pro (CCPro), KAZOO, Xarios Dimensions

Cisco Collaboration - New Faces, New Energy

Blair Pleasant

02/13/2020 - 11:00

There was lots of energy and enthusiasm on display at Cisco’s recent Collaboration Analyst Summit with several new team members, new announcements, and new messaging...

Tags

All Tags:

Team Collaboration, Unified Communication, Contact Centers, Audio & Video Conferencing, Collaboration Suites, Technology, Collaboration Analyst Summit, Cognitive Collaboration, Webex Meetings, Webex Teams, Webex Contact Center, Cisco HCS, Cisco Broadworks, Cisco UCM Cloud, Cisco Webex Calling

TalkingHeadz Podcast: Jeff Lawson of Twilio

Dave Michels

02/12/2020 - 16:48

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

Tags

All Tags:

Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), Jeff Lawson

Will Teams for Frontline Workers be Adopted More Than UC Has Been?

Phil Edholm

02/04/2020 - 17:21

At a recent vendor event, one of the other analysts responded to a discussion about emerging Teams solutions for Frontline Workers by asking why this was different...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Contact Centers, Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Microsoft Teams

Nectar Expands its Diagnostic Capabilities across the Contact Center Network

UCStrategies Staff

02/04/2020 - 13:14

Integration of Nectar Diagnostics with CX Assurance raises the stakes for testing, monitoring and resolution for DevOps teams

Tags

All Tags:

Unified Communication, Infrastructure, Configuration, Monitoring, Operations (BCOM), Contact Centers, Customer Experience (CX) Assurance, Nectar Diagnostics, Avaya Engage

TalkingHeadz Podcast: Brian Day of Fuze

Dave Michels

01/22/2020 - 09:12

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

Tags

All Tags:

Team Collaboration, Unified Communication, Audio & Video Conferencing, Contact Centers, Fuze, Brian Day

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

BCStrategies

01/15/2020 - 08:49

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization

Tags

All Tags:

Unified Communication, Contact Centers, Call Center Pro (CCPro), KAZOO platform

A Bit of the Irish at the Genesys Analyst Summit

Blair Pleasant

01/14/2020 - 11:00

The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.

Tags

All Tags: