Twilio’s Al Cook Discusses Flex

By
Blair Pleasant
-
10/23/2018 - 15:59

In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities,...

Tags
All Tags:
Collaboration, Unified Communication, Contact Centers, Twilio Signal Conference, Flex, Al Cook

Twilio Signals That Flex is Ready

By
Blair Pleasant
-
10/22/2018 - 16:17

Twilio’s Signal Conference in San Francisco was very enlightening in many ways. Aimed at Twilio’s customers and developers, the event was a mix of announcements,...

Tags
All Tags:
Collaboration, Unified Communication, Contact Centers, Twilio Signal Conference, Flex

TCN

 

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999,...

Tags
All Tags:
Collaboration, Infrastructure / Operations, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud
Vendor Profile

MTD boosts NPS by 20 points with NewVoiceMedia

By
BCStrategies
-
10/17/2018 - 12:46

MTD chose the NVM Platform because of its tight integration with its CRM system. The synergy of the new system has facilitated an improved customer experience across...

Tags
All Tags:
Unified Communication, Contact Centers

NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

By
BCStrategies
-
10/04/2018 - 14:28

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...

Tags
All Tags:
Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, The Forrester Wave Cloud Contact Centers Q3 2018, NewVoiceMedia

Vonage Adds NewVoiceMedia

By
Blair Pleasant
-
10/03/2018 - 11:23

Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

Tags
All Tags:
Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, UCaaS, CCaaS

Shifting to People Centric Communication and Collaboration

By
RingCentral
-
10/03/2018 - 08:19
In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

What AI and The Cloud Revolution Mean For Business Communications

By
RingCentral
-
10/02/2018 - 17:26
Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you're looking...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Factors Driving Cloud Communications Adoption

By
RingCentral
-
10/02/2018 - 17:06
Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Cloud Communications and Collaboration for Dummies

By
RingCentral
-
10/02/2018 - 17:04
For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

From Workplace Chaos to Zen: How App Overload is Reshaping the Digital Workplace

By
RingCentral
-
10/02/2018 - 17:03
In today's workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Transform Your Company’s Communications With a Cloud Phone System

By
RingCentral
-
10/02/2018 - 17:01
What is a cloud phone system? Imagine if you could make business calls, listen to voicemails, and even host online video conferences from any phone,...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Contact Center 2.0: The Rise of Collaborative Contact Centers

By
RingCentral
-
10/02/2018 - 16:59
Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

RingCentral Makes It Fast and Easy to Move to a Cloud Phone System

By
RingCentral
-
10/02/2018 - 16:57
Compared to conventional on-site business phone hardware, RingCentral Office® is quick and easy to configure. RingCentral has also developed a...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Is a Cloud-Based Phone System Right for My Business?

By
RingCentral
-
10/02/2018 - 16:56
The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM,...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Understanding the Real Cost of Your Business Communications System

By
RingCentral
-
10/02/2018 - 16:49
When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your...
Tags
All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Benefit Management Solutions Transforms contact center Operations and Customer Experience with NewVoiceMedia

By
BCStrategies
-
10/02/2018 - 08:15

BMS provides a Benefit Service Center for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the...

Tags
All Tags:
Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Benefit Management Solutions (BMS)

Bucher + Suter Transitions from CUCDM to VOSS-4-UC to Optimize its Dynamic and Agile Cloud Communications Platform

By
BCStrategies
-
10/02/2018 - 08:10

VOSS Solutions announced that Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC.

Tags
All Tags:
Configuration, Monitoring, Operations (BCOM), Contact Centers, UCaaS, Hybrid Cloud, Cisco UCDM (Unified Communications Domain Manager), Bucher +Suter AG (b+s)

SOLUTION AREA

INDUSTRY

VENDORS

CONTENT

OBJECTIVITY SCORE

AUTHOR

PUBLICATION DATE

From:
To: