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SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) and IBM today announced that Avaya will adopt hybrid cloud solutions from IBM to help ex

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) and IBM today announced that Avaya will adopt hybrid cloud solutions from IBM to help ex

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Avaya Joins iCERT Industry Council to Expand Next Generation 9-1-1 Capabilities Through Strategic Collaboration

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, t

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Banking and Investment, Education, Government, Manufacturing, Professional Services, Technology

NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the fir

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Media/Publishing, Professional Services, Retail & Distribution, Technology

Edify Receives 2019 Contact Center Technology Award from CUSTOMER...

Edify Huddle Platform Honored for Improving Customer Service Technology and Improving the Customer Experience

(PRWeb September 16, 2019)

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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Education, Manufacturing, Media/Publishing, Technology

Nectar Launches Customer Experience Testing and Monitoring Services

UCStrategies Staff

09/12/2019 - 14:08

Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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Configuration, Monitoring, Operations (BCOM), Contact Centers, Nectar Customer Experience (CX) Assurance

Starting Your Search for New Voice Communication Technology

Melissa Swartz

09/12/2019 - 12:46

You know it’s time to replace your existing phone system. But where do you start to find a replacement?

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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Phones, Headsets & Hardware, Audio & Video Conferencing

Nectar Launches Customer Experience Testing and Monitoring Services

JERICHO, N.Y.--(BUSINESS WIRE)--Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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