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Tech Data Announces Solution Catalog and Accelerated Enablement for Analytics and IoT

CLEARWATER, Fla.--(BUSINESS WIRE)--Tech Data (Nasdaq: TECD) today launched its new Analytics and IoT Solution Catalog, featuring over 30 market-ready, vetted so

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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Healthcare, Manufacturing, Retail & Distribution, Technology, Transportation

Windstream Enterprise OfficeSuite UC® Achieves SOC 2 and HIPAA Compliance

LITTLE ROCK, Ark.--(BUSINESS WIRE)--Windstream Enterprise (WE), a leading supplier of advanced network communications, announced the successful completion of tw

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, SaaS, Cloud Apps, Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Professional Services, Technology

Empirix Launches Hybrid Cloud Test Automation and RESTful API Capabilities

BOSTON--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/CX?src=hash" target="_blank">#CX</a>--Empirix announces the abilit

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Infrastructure / Operations, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Retail & Distribution, Technology

EmployBridge Moves Several Hundred Agents to Talkdesk for Unparalleled Cloud Innovation

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent A

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Education, Energy and Utilities, Manufacturing, Professional Services, Technology

Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone

SALT LAKE CITY--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/NICE?src=hash" target="_blank">#NICE</a>--Global Manufactu

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Infrastructure / Operations, Collaboration, Unified Communication, Phones, Headsets & Hardware, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Why Move to the Cloud? Why Not?

Kevin Kieller

07/08/2019 - 16:47

If the primary objective of your project is to move your communications, collaboration or contact center to the cloud, then you are likely on the wrong path.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, User Experience, Artificial Intelligence (AI)

8x8 Selects New Company Headquarters in Campbell, Calif. Amidst Rapid Growth

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N

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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Manufacturing, Professional Services, Technology, Transportation

NICE COMPASS Real-Time Recording Reconciliation Now Supports IPC Unigy Environments

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE COMPASS Real-Time Recording Reconciliation Now Supports IPC Unigy Environments

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Infrastructure / Operations, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Healthcare, Professional Services, Retail & Distribution, Technology

Shift in the Playing Fied by Ranganath Krishnamani - Rolling Tire

The 2019 Customer Interaction Management Landscape Part 1: Market Shifts

Nicolas De Kouchkovsky

07/02/2019 - 10:31

A lot has happened since last year's update. Several trends have accelerated and are provoking significant market shifts.

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Unified Communication, Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Contact Center Week, bots, Virtual Customer Assistant (VCA), Contact Center as a Service (CCaaS), Communication Platform as a Service (CPaaS)

NICE inContact Announces New Outcome-Oriented Innovations for Customer Services

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced its latest innovations that bring outcome-oriented results, enh

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Education, Manufacturing, Professional Services, Retail & Distribution, Technology

Avaya Demo Experience

Blair Pleasant

06/28/2019 - 13:08

I recently spent time at Avaya’s briefing center in Santa Clara to get an update on the company’s cloud strategy, contact center offerings, product line rebranding,...

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Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), WebRTC, Technology, Avaya Workspaces, Internet of Things (IoT)

KAZOOcon 2019

Blair Pleasant

06/26/2019 - 17:38

KAZOO is aimed at service providers offering VoIP, UCaaS, and related services, enabling them to use 2600Hz’s many APIs to build and deliver customized communication...

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Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Technology, KAZOOcon conference, 2600Hz