Getting On the Right Side of Text

By
Michael Finneran
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02/22/2019 - 16:03

Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

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Mobility, Unified Communication, Contact Centers, Mobile Devices, Mobile Policies, Mobile Security, Mobile Clients, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, text, SMS, Chat, Apple, Android, texting, communications platform as a service (CPaaS)

ALE Connex19 – Celebrating 100 Years

By
Blair Pleasant
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02/18/2019 - 23:29

Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its strategy and roadmap...

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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Rainbow, Internet of Things (IoT), Artificial Intelligence (AI)

8x8, Inc. Announces Participation in Upcoming Investor Conferences

SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE:EGHT), a leading cloud provider of voice, video, collaboration and contact center solutions for over one
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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Banking and Investment, Professional Services, Technology

Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution

NEW YORK--(BUSINESS WIRE)--Accenture and Verizon won a global Telecoms Award for intelligent customer engagement solution.
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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Wireless Networks (Wi-Fi), Configuration, Monitoring, Operations (BCOM), Manufacturing, Professional Services, Retail & Distribution, Technology

Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-Channel Workflows

INDIANAPOLIS--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cctr?src=hash" target="_blank"gt;#cctrlt;/agt;--Sharpen Technologies h

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Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Customer Relationship Management (CRM), Technology, Manufacturing

BCStrategies' Impressions of ENGAGE

By
Jim Burton
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02/07/2019 - 23:28
In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company'...
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud

Cloud or Premise – Which One Is Right For You?

By
Stephen Leaden
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02/07/2019 - 15:18

Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Unified Communication as a Service (UCaaS), Contact Center as a Service (CCaaS)

8x8 X Series Technology Platform Recognized with CRN Tech Innovator Award

SAN JOSE, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--8x8, Inc. (NYSE:
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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Fixed-Mobile Convergence (FMC), Manufacturing, Technology

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/RingCentral?src=hash" target="_blank"gt;#RingCentrallt;/agt;--RingC
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Mobility, Collaboration, Unified Communication, Contact Centers, Education, Government, Technology

Kontakt.io and Mist Systems Partner to Simplify Deployments and Management of End-to-end IoT Solutions

CUPERTINO, Calif.--(BUSINESS WIRE)--Kontakt.io, a leading BLE (Bluetooth® Low Energy) infrastructure and solution provider, announced today a partnership wi
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Phones, Headsets & Hardware, Contact Centers, SaaS, Cloud Apps, Quality of Service (QOS), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Energy and Utilities, Healthcare, Manufacturing, Retail & Distribution, Technology

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--Public sector cli
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Mobility, Collaboration, Unified Communication, Contact Centers, Education, Energy and Utilities, Government, Technology

Avaya – Simplifying Intelligent Experiences

By
Blair Pleasant
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01/31/2019 - 14:27

There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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Contact Centers, UCaaS, Hybrid Cloud, Avaya OneCloud, Avaya Engage, Avaya Intelligent Experiences (Avaya IX)

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