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Why Enabling the Remote Workforce Helps Your Businesses Stay Competitive

Ooma

10/31/2019 - 09:59

Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...

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Mobility, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, SaaS, Cloud Apps, Mobile Clients, Technology, UCaaS, unified communications, Customized Communications, Integrations, business process management, workflows, VoIP, Hybrid Cloud, SaaS, Cloud Apps, mobile clients

Sorting Out the Differences Between Cloud Solutions

Melissa Swartz

10/30/2019 - 16:21

What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Multi-tenant public cloud, Private Cloud

Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service

SAN RAMON, Calif.--(BUSINESS WIRE)-- #CX--Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Energy and Utilities, Retail & Distribution, Technology

NICE Interactions Paris 2019 to Elevate Personal Connections and Drive Exceptional Customer Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the return of NICE Interactions Paris, its annual conference, which will be held on November

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Infrastructure, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Professional Services, Retail & Distribution, Technology

UniVoIP’s Omnichannel Contact Center and Unified Communications...

UniVoIP named as Top 10 Cloud Solution Provider of 2019 for delivering enterprise communication solutions that optimize customer-agent interactions at every

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Education, Healthcare, Manufacturing, Technology

Saying Hello to NTT Ltd.

Blair Pleasant

10/28/2019 - 10:42

After many, many months of planning, the new NTT Ltd. made its debut in July, and recently provided industry analysts a look at the new consolidated company.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Security, Technology, NTT Ltd.

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omn

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

Attendees to learn how Edify is changing the way companies interact with customers and employees interact with each other

(PRWeb October 28, 2019)

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Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, SaaS, Cloud Apps, Manufacturing, Technology

Is Your Infrastructure Ready for VoIP?

Melissa Swartz

10/25/2019 - 14:12

How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and...

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Jim Machi Discusses Sangoma's Acquisition of VoIP Innovations

Jim Burton

10/24/2019 - 13:06

In this Executive Insights podcast, BCStrategies' Jim Burton discusses Sangoma's acquisition of VoIP Innovations, LLC (VI) with Jim Machi, Sangoma's...

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Telephony (VoIP, AA, IVR), Technology, VoIP Innovations, CPaaS

Is Your CPaaS Integration Opening a Data Breach?

Phil Edholm

10/22/2019 - 08:30

The culprit was a misconfigured MongoDB that was open and visible on the Internet

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Technology, CPaaS, UCaaS, MongoDB, cybersecurity

Sharpen Recognized for Its “Dramatic ROI,” “Out-of-the-Box Integrations,” “Easy-to-Use” and “Powerful Reporting and Analytics Tools” by Frost & Sullivan

INDIANAPOLIS--(BUSINESS WIRE)-- #AgentFirst--Sharpen recognized for “dramatic ROI,” “out-of-the-box integrations,” “easy-to-use” and “powerful reporting and ana

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Technology