Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings
(PRWeb June 11, 2019)
Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
(PRWeb June 10, 2019
BOSTON, June 5, 2019 /PRNewswire/ -- Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announ
Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a...
Aragon examines 13 providers in a market that is transitioning from traditional offerings to cloud and AI-based offerings.
(PRWeb May 30, 2019)
SAN FRANCISCO, May 28, 2019 /PRNewswire/ -- The global team collaboration software market size is poised to reach USD 16.60 billion by 2025, according to a n