To better understand the connected consumer and their attitudes and expectations regarding the customer experience and consumer preferences, Selligent surveyed 5,000...
According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.
We are starting to see real world implementations and the benefits of applying AI to customer interactions in the contact center space in real time, and those...
Collaboration within CloudApp collections is available today for Team and Enterprise accounts. In the first ever State of Collaboration report, CloudApp surv
Accent’s VoiceONE Cloud Phone System Honored for Delivering Exceptional IP Communications Solutions.
(PRWeb October 02, 2019)
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Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.