Redefine Agent experience with a complete 360-degree view of the customer, using the Cisco Finesse 12.0 Ready Unified Agent Desktop by NovelVox
Avtex, the global leader in CX solutions, and Call Journey, the leading pioneer in Conversation Analytics, improve customer experience with the use of voice
The strategic acquisition extends AIS product and service offering to a larger customer base in support of its future growth plans.
(PRWeb May 06, 201
The ability for organizations to move key attributes of their voice and UC services to the cloud has certainly reshaped the UC&C industry, but that doesn’t mean...