With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.
Fortunately, there are concise, standardized definitions of cloud service models: Private Cloud, Community Cloud, Public Cloud, and Hybrid Cloud. This extends itself...
Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings
(PRWeb June 11, 2019)
Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
(PRWeb June 10, 2019
BOSTON, June 5, 2019 /PRNewswire/ -- Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announ